You will need to locate your meter. This is usually outside your property.
- Make sure your appliances, for example washing machine or dishwasher, are not being used and ensure that toilet cisterns and water tanks are not being filled up.
- Wait for about 15 minutes.
- If the meter dial is moving, then it’s possible that there is a leak somewhere on the supply.
To determine where the leak is – the stop tap test.
- Turn off the internal stop tap and ensure that it has been turned off by running a kitchen tap.
- If the red hand on the meter dial is still moving, then it’s possible that there is a leak on the supply pipe between the meter and the internal stop tap.
- If the red hand is stationary, then it’s possible that there is a fault on the internal pipe work and/or fittings.
What help is available?
Where you suspect that there is a leak on the supply pipe between the meter and the internal stop tap, we offer limited free leak detection work.
Contact us on 0330 303 0277 (calls charged at local rate) or read our Code of Practice for dealing with leakage.
If you suspect that there is a fault on the internal pipe work and/or fittings, please contact a tradesman. We do not offer a free service in this regard.
Life cycle of a leak