Leak detection

We deliver one of the lowest levels of leakage per property of all water and sewerage companies in the UK and face the toughest leakage target in the industry.

If we are asking our customers not to waste water it is important we demonstrate that we value it as well.

As the temperature drops in winter, the ground begins to freeze and crack. This movement in the earth is a major factor in causing underground pipes to burst.

However, our team of leakbusters works round the clock to find and repair leaks on our 13,905 km of water mains.


Replacing water mains

We have an ongoing programme to 2020 to replace ageing water mains to reduce the risk of burst pipes and leaks.

We have installed hundreds of thousands of water meters with leak alarms in most homes in our supply areas, saving millions of litres of water every day.

Each year community-minded customers make thousands of calls to us, to report leaks and help stop supplies being wasted.

Call our Leakline on freephone 0800 820 999 or 0330 303 0146 (calls charged at local rate) to report leaks in our area.

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