Our efforts to detect and fix leaks

We’re among the best in the country at keeping the number of leaks per property as low as possible – and that’s against some tough industry targets. And it’s thanks to our team of leak-busters.

If we are asking our customers not to waste water it is important we demonstrate that we value it as well.

As the temperature drops in winter, the ground begins to freeze and crack. This movement in the earth is a major factor in causing underground pipes to burst.

However, our team of leakbusters works round the clock to find and repair leaks on our 13,905 km of water mains.


Replacing water mains

We have an ongoing programme to 2020 to replace ageing water mains to reduce the risk of burst pipes and leaks.

We have installed hundreds of thousands of water meters with leak alarms in most homes in our supply areas, saving millions of litres of water every day.

Each year community-minded customers make thousands of calls to us, to report leaks and help stop supplies being wasted.

Call our Leakline on freephone 0800 820 999 or 0330 303 0146 (calls charged at local rate) to report leaks in our area.

Close agent lightbox  Close box