Where's my stop tap?

You’ll have an internal stop tap somewhere in your property. Your internal stop tap should be used as the main way to turn your water on and off. You'll need to use it if you have a leak or when carrying out plumbing or general renovations. 

Where to find your internal stop tap 

It's usually found under the kitchen sink, but you may also find it under the stairs or in the downstairs toilet. If you live in a flat, there may be a communal stop tap that supplies several flats. Or, you may have a stop tap in your flat where your water supply enters.

What if there’s a problem with my internal stop tap?

As it’s in your home, it’s your responsibility to install, maintain, fix and replace your internal stop tap. If it’s faulty or needs to be repaired, you will need to call a plumber to fix it.

Home renovations

We will not attend to faulty stop taps. If you are carrying out work on your home, you can use your internal stop tap to turn your water off. It if isn’t working, you'll need to call a plumber who can freeze a section of the internal pipe or fit an Aladdin valve to shut the water off.