Information leaflets

You can view and download a wide range of our leaflets and brochures here. These documents are in Adobe PDF format.

Wholesale charges 2019-20

Wholesale Statement of Principles and Charges  
Updated statement of significant changes to primary non-household wholesale charges  
Statement of Board Assurance wholesale charges  
Wholesale charges  
Preliminary statement of significant changes to primary non-household wholesale charges  

Household charges 2019-20

Household Charges Scheme  
Metering Charges Scheme  
South East Water Metering Charges Scheme  
Statement of Board Assurance  
Statement of Significant Changes to Charges  

New connection charges 2019-20

Charging arrangements  
Statement of Board Assurance  
Infrastructure charges scheme  

Wholesale charges 2018-19

Wholesale charges  
Statement of Board Assurance wholesale charges  
Wholesale Statement of Principles and charges  
Updated statement of significant changes to primary non-household wholesale charges  
Preliminary statement of significant changes to primary non-household wholesale charges  
Meter Specification  

Household charges 2018-19

Household Charges Scheme  
Metering Charges Scheme  
South East Water Metering Charges Scheme  
Statement of Board Assurance  
Statement of Significant Changes to Charges  
Water and sewerage charges guide  
Metering programme customer charges guide  
South East Water customer charges guide  

New connection charges 2018-19

Infrastructure charges scheme  
Charging arrangements  
Statement of Board Assurance  

Advice and information

Our complaints procedure  
Our promise to you  
Life cycle of a leak  
External Floodcare  
Internal Floodcare  
Bin it, don't flush it  

Codes of practice

Code of practice for household customers  
Pipelaying powers