Report a problem

Where is the leak?

Contact a plumber

If the leak is inside your home or business, you should contact a plumber to help you fix the problem. Follow the link to search for an approved plumber in your area or read more to find out why it’s so important to only get assistance from approved plumbers.

Please describe the leak

Damp patch or static water

If you see a small trickle of water or a damp patch in a public place that isn’t from recent rainfall, please use the form below to get in touch. Please be as detailed as you can about the location of the leak so that our team can find and fix it as soon as possible.

Water bubbling, trickling or seeping from the ground 

If the leak looks like it’s bubbling up from the ground and/or is forming a small puddle, you can use the contact form below to report it to us. When filling out the form, please be as specific as you can about the location so that we can find and fix the leak.

Water is flowing quickly across the ground or is creating a large pool

If you see water flowing quickly across the ground or creating a large pool, please notify us as soon as possible so that we can quickly respond to the situation. You can do so by calling 0800 820 999 or speaking to us through our Live chat feature.

A burst, water is spraying from the ground

If you see that a pipe has burst and water is spraying from the ground, we’d really appreciate it if you notify us as soon as possible so that we can respond quickly. Please call us on 0800 820 999 or get in touch via our Live chat.

Is the leak on your water meter?

If the leak is on your water meter, please describe what you can see

Water Leak: Trickling or damp patch

Water Leak: Small puddle or water bubbling from the ground

Water is flowing quickly across the ground or is creating a large pool

A burst, water is spraying from the ground

Is the leak on your private supply pipe?

(The pipe that runs from our network to your property)

Is the leak on your private supply pipe? Yes

Please fill out the form

When filling out the form, please provide as much detail as you can about the leak, and we’ll be in touch to help you fix the problem.

Is the leak on your private supply pipe? No

In this case, we recommend that you contact an approved plumber to help you resolve the problem. You can use the link to search for plumbers in your area or read more to find out why it’s important to only get assistance from approved plumbers.

Please describe your water supply issue

Contact a plumber

If you have high water pressure and it's causing you issues you should contact a plumber to help you fix the problem. Follow the link to search for an approved plumber in your area or read more to find out why it’s so important to only get assistance from approved plumbers.

Stop tap

Where is your stop tap?

External stop tap not working

You shouldn't rely on your external stop tap to turn the water off inside your home, you should use your internal stop tap for this.

We’re responsible for external stop taps. We’ll consider fixing or installing a new external stop tap if:

• there's an urgent risk to health such as no water going in to your property
• there's a confirmed serious leak. 

To make sure we invest in the areas that need it the most, we cannot attend:

• if your stop tap is broken
• to help locate your external stop tap
• to isolate the water supply or make a chamber accessible unless there is a leak which you're unable to isolate yourself. 

If your stop tap isn't working, the quickest way to turn your water off is to contact a plumber.

More information on stop taps including where to find it. 

Report a pollution

When there’s a wastewater or sewer leak or pollution, we want to sort it as quickly as possible, please pinpoint it on the map below so we can get our team on it. You can see any pollutions that have already been reported and view our progress by selecting them. 

What type of manhole cover or lid is it?

Is there a danger to the public?

Is there a danger to the public?

Road gulley / cover

Is there a danger to the public?

Is there a danger to the public?

Drainage or flooding

My home or business is flooded with sewer water

We understand that this is a worrying and stressful time for you, and we want to help in any way we can. Please contact us straight away by calling us or by using our Live chat and we’ll help as soon as possible.  

My garden is flooded with sewer water

We understand that this can be stressful and upsetting and we want to help in any way we can. If your garden is flooded with sewer water, please contact us straight away by calling us or using our Live chat.

My home or business is flooded with clean water

We know how stressful and upsetting flooding in your home or business can be and we want to help in any way we can. Please get in touch straight away by calling us or by using our Live chat. 

Blockage

Is this an emergency?

Blockage: Emergency

If there’s a blockage that requires urgent attention, please get in touch as soon as you can. You can do this by calling us or by using our Live chat.

Blockage: not an emergency

If there’s a blockage that isn’t an emergency, please use the form below to report it to us so that we can quickly respond. When filling out the form, please include as much detail about the blockage and its location as possible.

Drainage or flooding - Smell

If there’s a smell caused by a plumbing or drainage issue, please get in contact straight away so that we can identify and resolve the problem. You can do this by calling us or by using our Live chat.

Drainage or flooding - Rodents

Unfortunately, sewers make attractive habitats for rats. Damage or defects in the network can make it easier for rats to move between the sewer and the surface. They can also be drawn to homes by things like open bins and excessive food waste.

We understand how unpleasant this can be for you. If there are rodents in sewers that are affecting your property, we can work with local authorities, pest control companies and the Environment Agency to help solve the problem. Please use the form below to get in touch and provide as much information as you can about the issue.

Tips for preventing rats

• Don’t put bird seed on the ground. Instead, use a bird table or feeder.
• Make sure bin lids are shut and in good condition.
• If you have a compost bin, make sure that it’s properly sealed.
• Ensure there are no gaps in your home’s internal pipework and seal any disused pipes. 

Other

Southern Water repair work

We often carry out work to repair or upgrade parts of our network. Sometimes these works can be disruptive, but if they are causing a problem for you, please let us know using this form and we’ll do what we can to resolve it.

Report a problem at a Southern Water site

If there’s a problem at one of our sites, please report it to us as soon as possible. You can use the form below to get in touch – please include as much detail as you can about where and what the issue is.

Another Issue

If you’re experiencing another issue that you can’t find here, please get in contact so that we can help identify and resolve the problem. You can do this by calling us or by using our Live chat.