Isle of Wight next customer drop in

Teams from across our business will be on hand to speak with Isle of Wight customers when the next Your Water Matters event rolls into Newport on Thursday 22 May.

Doors at the Salvation Army Hall, in Pyle Street, will open at 1.30pm and close at 6.30pm, with visitors able to find out about the improvements and investments we’re making on the island and have their questions answered.

Experts available on the day will range from members of our Clean Rivers and Seas Task Force who are working to cut storm overflows and protect our environment, to our customer teams who can talk about all things bills and support on offer for those who may be struggling to pay.

John Penicud, Managing Director for Wastewater, will be there too.

He said: “We are looking forward to meeting our customers face-to-face and updating them on our activities in the area. I’ll be happy to answer as many questions as I can, and will be ready to listen to any concerns or suggestions raised.

“We are stepping up our efforts in this area – and beyond – to improve our performance, and it is critical that we work with our communities and stakeholders like the Isle of Wight Council to deliver the change we all want to see.”

Customers at the event can hear about:

·       Where we're spending money to improve the resilience and performance of our water and wastewater networks

·       Financial support available if you're struggling with your bills.

·       Nature-based solutions being rolled out to reduce the number of storm overflows

·       Work to prevent blockages, pollutions and flooding incidents

·       Investigations into illegally connected private pipes and how we are tackling them

·       Our extensive community and schools’ education programme.