If you need to escalate an issue
0330 303 0119 option 6 or emailed us on developerservices@southernwater.co.uk
And if you need to complain, the quickest way to let us know is to call the above number and ask to speak to us directly, following the hierarchy below.
Single project customers
- Level 1 – please call 0330 303 0119 and ask for Steve Bower Service Desk Manager – alternatively email Steven.Bower2@southernwater.co.uk
- Level 2 - if Steve's been unable to resolve your query, please email ryan.lownds@southernwater.co.uk (Service Delivery Lead)
- Level 3 - if Ryan's been unable to resolve your query, please email ashley.marshman@southernwater.co.uk (Head of Business Channels)
Key account customers
- Level 1 - please contact your designated Key Account Manager
- Level 2 - if your Key Account Manager has been unable to resolve your query, please email lucy.eley@southernwater.co.uk (Senior Key Account Manager)
- Level 3 - if Lucy has been unable to resolve your query, please email ryan.lownds@southernwater.co.uk (Service Delivery Lead)
- Level 4 - if Ryan has been unable to resolve your query please email ashley.marshman@southernwater.co.uk (Head of Business Channels)
