If you need to escalate an issue
If you have an enquiry about your bill or another billing related issue please call 0330 303 0277 or email customeraccounts@southernwater.co.uk.
If you have an operational enquiry or issue please call 0330 303 0368 or email customeraccounts@southernwater.co.uk.
If your enquiry is related to Developer Services, in the first instance contact our Service Desk team 0330 303 0119 option 5 or email us at developerservices@southernwater.co.uk.
Have we been unable to resolve your issue or query?
Please follow our escalation process below:
We kindly request that you adhere to each stage of the process to ensure that our service is consistent for all our customers.
Level 1
- Wastewater Services: Technical Manager – graham.dunn@southernwater.co.uk
- Water Services: Technical Manager sathikaran.amuthaseelan@southernwater.co.uk
- Key Account: Please contact your designated Key Account Manager
- Project Delivery: peter.simmons@southernwater.co.uk
Level 2
- Wastewater & Water Services: Service Delivery Manager steven.bower2@southernwater.co.uk
- Key Account: Senior Key Account Manager ben.day@southernwater.uk
- Project Delivery: james.stevenson@southernwater.co.uk
Level 3
- Wastewater, Water & Planning Services: Head of Business Channels ashley.marshman@southernwater.co.uk
- Key Account: Service Delivery Manager steven.bower2@southernwater.co.uk or Head of Business Channels ashley.marshman@southernwater.co.uk
- Head of Project Delivery: john.evans@southernwater.co.uk
