If you need to escalate an issue

If you have an enquiry about your bill or another billing related issue please call 0330 303 0277 or email customeraccounts@southernwater.co.uk.

If you have an operational enquiry or issue please call 0330 303 0368 or email customeraccounts@southernwater.co.uk.

If your enquiry is related to Developer Services, in the first instance contact our Service Desk team 0330 303 0119 option 5 or email us at developerservices@southernwater.co.uk.

Have we been unable to resolve your issue or query?

Please follow our escalation process below:

We kindly request that you adhere to each stage of the process to ensure that our service is consistent for all our customers.

Level 1
Level 2
Level 3
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