Smart metering strategy
Here, you can read more about our smart metering plan for non-household (NHH) customers. This is critical for accurate billing, consumer behaviour insight and reducing leakage.
Our NHH Smart Deployment Strategy
There is a significant opportunity for smart metering in the non-household sector. 3% of NHH customers use 70% of the total NHH consumption, which is 20% of all consumption*. *Source: MOSL Non-Household Metering Special Report
How many?
Our goal for AMP8, spanning April 2025 to March 2030, is to successfully replace a total of 51k Non-Household water meters across our network, enhancing efficiency for our customers.
Where?
We are planning to carry out meter exchanges across all our operational supply regions, ensuring coverage and consistent service improvements for our customers.
How?
We will be exchanging the meters on a phased rollout plan and will spend 18 months completing each water resource zone (WRZ), prioritising by water scarcity.
Our NHH Smart Deployment Strategy
There is a significant opportunity for smart metering in the non-household sector. 3% of NHH customers use 70% of the total NHH consumption, which is 20% of all consumption*. *Source: MOSL Non-Household Metering Special Report
How many?
Our goal for AMP8, spanning April 2025 to March 2030, is to successfully replace a total of 51k Non-Household water meters across our network, enhancing efficiency for our customers.
Where?
We are planning to carry out meter exchanges across all our operational supply regions, ensuring coverage and consistent service improvements for our customers.
How?
We will be exchanging the meters on a phased rollout plan and will spend 18 months completing each water resource zone (WRZ), prioritising by water scarcity.
Creating a resilient water future
Smart metering across domestic, retail, and non-household customers will contribute to the broader Water Network Resilience Strategy by:
- Reducing leakage by more than 50% by 2040
- Delivering Target 100 by 2039
- Achieving our non-household retail market ambitions for water efficiency
We had a large-scale exchange programme between 2010 and 2017. This culminated in 88% meter penetration across our estate.
The AMR meters fitted as part of the last programme are now reaching the end of life. Now, we have the opportunity to upgrade our infrastructure and collectively benefit from the power of smart data.
Frequently asked questions
Find out more about our smart metering strategy for retail and other NHH customers.
Where there is a logger present, the customer will be asked to disconnect the device before the engineer arrives to exchange the meter. If the logger has not been removed prior to exchange, then the engineer will disconnect and leave in the chamber.
