Statement on Media Reports

We support over 126,000 customers who are going through tough financial times and offer support and extra help for those living with long-term illness, disability, the elderly and even new parents or parents with young children. If you are struggling, please contact us.

The bills our customers pay allow us to carry on providing water at the turn of a tap, take wastewater away and to invest to protect the environment and boost local economies. While we don’t comment on individual cases, customers who refuse to pay their bill may go into a payment process, which could affect their credit rating.

Customers who are struggling financially should get in touch with us and see how we can help.