Join our Customer and Community team
Our customers and communities are at the centre of everything we do – which is why our Customer and Community team plays a vital, high-impact role in shaping how we serve, support and connect with the people who rely on us every day.
Make a real impact – one connection at a time
At Southern Water, we’re always finding innovative ways to connect with people and deliver exceptional experiences, whether it’s supporting vulnerable members of our communities, creating smooth and accessible digital journeys or inspiring the next generation by teaching school children how we’re protecting the local environment.
We’re looking for people who care deeply about doing the right thing, those who want more than just a job, but a career with real purpose. If you’re ready to take on meaningful challenges and make a lasting difference for customers, colleagues and the planet, we want to hear from you.
If you’re a natural problem solver, a thoughtful listener and a true team player, our Customer and Community team is the place where your skills and your career can truly thrive.
Customer and Community career opportunities
With our support, training and scope to develop, you can choose to specialise and become a go-to expert across a number of different areas.
Our social media-savvy Customer Experience Associates are the voice of the customer in the control centre.
A lively and dynamic team identifying customer needs quickly and efficiently and delivering excellent customer service.
Focusing on neighbourhood and quality of life in the communities we serve.
We're proud of our strong links with education and the role of educational outreach in the community.
Managing external relationships to ensure consistent and efficient delivery of services.
Providing an acute understanding and working knowledge of key policy areas and leading teams to deliver projects.
Motivating, inspiring, and influencing teams to deliver outstanding customer services.
Our digital experience platform forms the core of all our digital content, connecting our internal operating systems with all our digital platforms.
Managing the delivery of initiatives and projects that improve service performance right across the customer experience.
Working at the heart of our digital services to make sure the user experience is as satisfying and efficient as possible.
Terry. Head of Change & Programmes
“Making a difference to vulnerable customers is really rewarding.”
