Interim Financial Report
Our latest Interim Financial Report includes financial statements for the period 1 April to 30 September 2023. It also details the progress we've made so far towards our performance objectives.
Report overview
This Interim Financial Report covers our financial statements from between April to September 2023, along with our current and planned investments in the region. Following the publication of our Turnaround Plan in March 2023, we're already seeing progress across many areas. This includes total pollution incidents and water quality.
While we still have more work to do, we're committed to a zero-compromise approach to all pollution incidents and are investing more than ever into improving the resilience of our network.
Our investments
Here's a snapshot of some of the investments we're making to improve our network and environment and support our customers.
Our investments
Here's a snapshot of some of the investments we're making to improve our network and environment and support our customers.
£4 billion
Our total amount of investment during this regulatory period (2020–25).
£40 million
Investment to improve our pumping stations.
£150 million
Investment to deliver 103 projects at our four largest water supply works.
£700 million
Planned investment for our Clean Rivers and Seas Plan between 2025–30.
Over £122,000
From April to September 2023, our Hardship Fund has provided extra support to 235 customers.
2025–30 Investments
We surveyed 25,000 customers about our plan and we've shaped our plan to respond to the priorities they identified.
Our new Business Plan for 2025–30 will look to nearly double our spend to £7.8 billion, making it the largest investment we have ever made over a five-year period. We estimate this plan will also create 5,000 jobs across the region, representing a spend of about £3,500 per household.
Key takeaways
As well as increasing investments in our region over the coming years, we're also looking to double the number of customers receiving support on social tariffs, increase the Hardship Fund to £1.25 million and expand the Priority Services Register to reach 20% of customers.
Together, we can make sure we're providing our region, our customers and our environment with a resilient water future where generations to come can enjoy the communities we all live in.
