About your bill

It's important to us that you understand your bill and how our charges are calculated. The links below give you an overview of everything you need to know.

You may get a call from us (on 0330 303 1269) if we see a change in your usage or monthly payments. By calling you in advance of your bill arriving we can help you manage your account better.

Your bill explained

Our films and diagrams explain how your bills are laid out.

Our charges

Find out our charges for this year and how they are calculated.

Estimated bills

We'll send you an estimated bill if it hasn't been possible to obtain a meter reading. Find out how these bills are calculated.

Notify us of a bereavement

We have three forms to try to make it as simple as possible for you to change details on the deceased's account.