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If we got something wrong? Tell us about it so we can put it right.

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Did we get something wrong? Tell us about it

The easiest and quickest way is to call us on 0330 303 0223 and speak to one of our friendly and helpful team. We're open Monday to Friday 9am - 5pm.

If you have a water or sewerage issue we're available 24/7 on 0330 303 0368.

If you'd rather email us, please complete this form and we'll call you back within 10 working days.

Customer care contact form

This can be found in the top right corner of your bill and is 8 or 10 digits long.

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Emergencies that need urgent attention

Please call our emergency line if you have no water, if there’s a burst or leak in a public place, or a blocked and flooding sewer. Calls are charged at local rates.

Call: 0330 303 0368
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Let our digital assistant or team members help you with your account, issues with your water supply or drains or exploring our website.

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Check live updates

Here you can enter your postcode to check for reported incidents and planned works that are currently happening in your area.

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