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What happens next?
Thanks for letting us know about a possible breach of the hosepipe ban that’s currently in place in your area. This has been logged and we’re looking into it.
While the hosepipe ban applies to most of our customers, we do have some exemptions, including those with medical or mobility needs that require water. See our full list of hosepipe ban exemptions.
There’s no need to contact us about this. Learn more about the hosepipe ban including answers to our most frequently asked questions.