Contact Us
Do it online
If you just need to talk to us
Billing and account enquiries
Calls charged at local rate Monday to Friday, 8am–6pm. Closed on Saturdays, Sundays and Bank Holidays.
Minicom
We have a Minicom service (for the deaf or hard of hearing). Available Monday to Friday, 8am–6pm.
Helpful information
Moving home
There can be a lot to do and remember when you’re moving home. Our forms make it easy for you to let us know about your move or you can chat to us.
Helpful information
If you just need to talk to us
Report a leak or freephone our 24-hour Leakline
With thousands of miles of water mains leaks can occur at any point. Your help is vital to our round the clock work to find and repair leaks on our network.
Water and wastewater enquiries
Calls charged at local rate Monday to Friday, 7am-11pm and Saturday and Sunday, 7.30am-10.30pm.
Helpful information
Need help?
If you just need to talk to us
Emergencies - that need urgent attention
If you have no water, seen a burst or leak in a public place, or a blocked and flooding sewer, call our 24-hour emergency line – charged at local rates.
Minicom
We have a Minicom service (for the deaf or hard of hearing). Available Monday to Friday, 8am-6pm.
Need help?
Helpful information
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Complaints
If we've let you down, the best way to contact us is to speak to us on live chat or to call so we can help to resolve the issue there and then.
Available Monday to Friday, 8am–6pm.
Get in touch
We’re here to help if you need us. Please fill in the form below with as much information as possible to help us handle your enquiry.
If you have a water or wastewater emergency, please call us immediately on 0330 303 0368 instead so we can help.