Contact Us
Do it online
If you just need to talk to us
Billing and account enquiries
Calls charged at local rate Monday to Friday, 8am–7pm and Saturdays 8:30am–2pm. Closed on Sundays and Bank Holidays.
Minicom
We have a Minicom service (for the deaf or hard of hearing). Available Monday to Friday, 8am–6pm.
Helpful information
If you just need to talk to us
Moving home
There can be a lot to do and remember when you’re moving home. Our forms make it easy for you to let us know about your move.
Minicom
We have a Minicom service (for the deaf or hard of hearing). Available Monday to Friday, 8am-6pm.
If you just need to talk to us
Report a leak
We have thousands of miles of water mains and water leaks can occur at any point. Your help is vital as we work round the clock to find and repair leaks on our network.
Or call our freephone 24-hour Leakline.
Water and wastewater enquiries
Calls charged at local rate Monday to Friday, 7am-9pm and Saturday and Sunday, 7.30am-10.30pm.
Helpful information
If you just need to talk to us
Emergencies
For water supply or wastewater emergencies, blocked drains or possible pollution. Lines open 24hr, calls charged at local rate.
Minicom
We have a Minicom service (for the deaf or hard of hearing). Available Monday to Friday, 8am-6pm.
Need help?
Helpful information
If you just need to talk to us
Complaints
If we've let you down, the best way to contact us is to call so we can help to resolve the issue there and then.
Available Monday to Friday, 9am–5pm.
Get in touch
We’re here to help if you need us. Please fill in the form below with as much information as possible to help us handle your enquiry.
If you have a water or wastewater emergency, please call us immediately on 0330 303 0368 instead so we can help.
