Contact Us
If you just need to talk to us
Billing and account enquiries
Calls charged at local rate Monday to Friday, 8am-7pm and Saturday, 8.30am-2pm. Closed on Sundays and Bank Holidays.
Minicom
We have a Minicom service (for the deaf or hard of hearing). Available Monday to Friday, 8am-6pm.
Helpful information
If you just need to talk to us
Moving home
There can be a lot to do and remember when you’re moving home. Our forms make it easy for you to let us know about your move.
Minicom
We have a Minicom service (for the deaf or hard of hearing). Available Monday to Friday, 8am-6pm.
If you just need to talk to us
Report a leak
We have thousands of miles of water mains and water leaks can occur at any point. Your help is vital as we work round the clock to find and repair leaks on our network.
Or call our freephone 24-hour Leakline.
Water and wastewater enquiries
Calls charged at local rate Monday to Friday, 7am-9pm and Saturday and Sunday, 7.30am-10.30pm.
Helpful information
If you just need to talk to us
Emergencies
For water supply or wastewater emergencies, blocked drains or possible pollution. Lines open 24hr, calls charged at local rate.
Minicom
We have a Minicom service (for the deaf or hard of hearing). Available Monday to Friday, 8am-6pm.
Helpful information
FAQs
If you just need to talk to us
If we’ve let you down
We want to put it right - give us a call. Available Monday to Friday, 9am-5pm.
Fill out our form
Use the feedback form below to tell us what’s wrong, so we can put it right.
Your feedback
We're working hard to improve our service as sometimes we get things wrong. We rely on your feedback to help us focus on things that matter most to you. Please let us know using the form below.
