Drinking water quality
We use the same water today that was on the planet billions of years ago – it just gets recycled.
My water tastes or smells unusual
You may not notice, but every water supply has its own distinct taste due to its chemical composition.
My water looks unusual
As well as making sure water is wholesome, water companies also have to consider if drinking water is acceptable to consumers in terms of its appearance.
How hard is my water?
'Hard' water is water with a lot of calcium in it – the more it contains, the harder the water is. This does not affect drinking water quality.
Stagnant water advice for reopening businesses
Stagnant water can be harmful. If you’re reopening your business, read the following water hygiene information first.
How much chlorine is in my water?
Find out how we use chlorine to make water safe to drink.
Is there any lead in my water?
Find out why lead in water is harmful, whether your property has lead pipes, and what you can do about it.
What standards does drinking water have to meet?
Drinking water in the South East mainly comes from rainwater. When it rains, water flows into streams, rivers, lakes and reservoirs – this is called 'surface water'.
How we get your water to drinkable standard?
To provide water that's good for you, we have to meet the drinking water quality standards set by the Water Supply (Water Quality) Regulations.
Where does my water come from?
We use the same water today that was on the planet billions of years ago – it just gets recycled.
