Drinking water quality
We use the same water today that was on the planet billions of years ago – it just gets recycled.
Taste or unusual smells
You may not notice, but every water supply has its own distinct taste due to its chemical composition.
My water looks unusual
Making sure water is wholesome and acceptable to consumers in terms of its appearance.
How hard is my water?
'Hard' water has lots of calcium in it – the more it contains, the harder the water is, it doesn't affect drinking water quality.
Stagnant water advice
Stagnant water can be harmful. If you’re reopening your business, read the following water hygiene information first.
How much chlorine is in my water?
Find out how we use chlorine in the water treatment process to make it clean and safe to drink.
Is there any lead in my water?
Find out why lead in water is harmful, whether your property has lead pipes, and what you can do about it.
Our drinking water standards
It's our duty to ensure a wholesome supply of drinking water for our customers.
How we keep your pipes clean
Sometimes we move water through our pipes quickly to remove built up sediment - we call this process flushing.