Drinking water quality

We use the same water today that was on the planet billions of years ago – it just gets recycled.

Kettle

My water tastes or smells unusual

You may not notice, but every water supply has its own distinct taste due to its chemical composition.

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Hand filling up glass

My water looks unusual

As well as making sure water is wholesome, water companies also have to consider if drinking water is acceptable to consumers in terms of its appearance.

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Dishes

How hard is my water?

'Hard' water is water with a lot of calcium in it – the more it contains, the harder the water is. This does not affect drinking water quality.

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Hand filling up glass

Stagnant water advice for reopening businesses

Stagnant water can be harmful. If you’re reopening your business, read the following water hygiene information first.

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Girl with glass of water

How much chlorine is in my water?

Find out how we use chlorine to make water safe to drink.

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Who's responsible?

Is there any lead in my water?

Find out why lead in water is harmful, whether your property has lead pipes, and what you can do about it.

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Water testing

What standards does drinking water have to meet?

Drinking water in the South East mainly comes from rainwater. When it rains, water flows into streams, rivers, lakes and reservoirs – this is called 'surface water'.

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Water flowing

How we get your water to drinkable standard?

To provide water that's good for you, we have to meet the drinking water quality standards set by the Water Supply (Water Quality) Regulations.

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Water saving home visit

How we keep your pipes clean

Our process for flushing sediment from the system.

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Having a glass of water

Where does my water come from?

We use the same water today that was on the planet billions of years ago – it just gets recycled.

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