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Reporting a water leak in a public place
We’ve got thousands of miles of water pipes. Your help on reporting a water leak in a public place is vital so we can find and fix leaks faster.
Is the leak in our area of supply?
To find out if a leak is within our supply area, please visit the Water UK Website. There, you can check whether your address falls within our network.
If the leak is confirmed to be in our area, return to this page and follow the simple steps below to report a leak in the street.
Finding the type of leak
Here are some example photographs of different types of flooding you might see when there is a leak.
How to report a leak in a public place
Before you report a water leak to us, follow this guide to make sure you've got the information we need to find and fix the leak as soon as we can.
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Find your leak
First, use the reference photographs above to help you find the type of leak. You'll be asked about this when reporting the leak.
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Confirm the location of your leak
Can you see where the leak is coming from? This could be, for example, a property, road, meter cover or stop tap. This will help us to quickly find the problem.
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Take photographs of the leak
If you can, take photographs of the leak. These can further help us to locate, find and solve the problem.
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Report a water leak in your street
Finally, you can use the guide on our report a problem page to let us know about the leak. We really appreciate your help in looking after our network.
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Our teams are always on standby to respond quickly to leaks, fixing around 500 every week. From locating the leak to competing the repair, find out what happens after you report a leak.
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