Prepare your home for winter

Winter has arrived. To make sure your home and family are safe and warm during the cold weather, we’ve collected some tips on how to get your home winter ready. The unexpected cost of a leak or burst is something none of us need this year.


Ten tips to winter-ready your home

Lag pipes

1. Lag your pipes

If your pipes get too cold, the water inside can freeze. As well as the hassle of stopping your water supply, frozen pipes can burst and create leaks that may damage your home or possessions.

Protect your pipes by surrounding them with lagging – a cheap, foam tubing. It's easy and requires no special DIY tools. Follow the link below to find out how to lag your pipes:



How to stop your pipes freezing and bursting

If do you notice a frozen tap or pipe at home, follow our advice:

What to do if your pipes freeze

Find stop tap
2. Find your stop tap

Your stop tap allows you to turn off your home’s water in an emergency, such as a burst pipe. It’s usually found under the sink or stairs. Find your stop tap and check it’s working, so you know what to do in a crisis.




Leave heating on low

3. Leave your heating on low

Though few of us will be travelling long distance this winter, you may have plans to visit loved ones during the holidays.

If you do go away, leaving your heating on low helps protect your pipes from freezing. Either turn your heating to a low level or schedule it to switch on for an hour in the morning and afternoon while you’re gone. Some systems have a built-in frost setting for this purpose.


Service boiler

4. Service your boiler

During the colder months, your boiler has to work harder. That’s why boilers often break in the winter. Remember to service your boiler regularly so it keeps running smoothly. Otherwise, you could face a cold home and a big repair bill, which is the last thing you need right now.

You may also wish to check whether your insurance covers winter emergencies, just in case.


Bleed radiators

5. Bleed your radiators

If your radiators have air trapped inside, they can take longer to heat your home. As well as taking longer to get cosy, this wastes energy which could increase your bills.

Bleeding your radiators lets the air out, so they’re more efficient. Check whether your radiators are hot at the bottom but cool at the top. If so, it may be a sign they need bleeding.

Bleeding your radiators is simple. You just need a radiator key, which you can buy cheaply from a DIY store. Use the key to gently open the valve at the top of the radiator. You’ll hear the air escape. As soon as a drop of water comes out, twist the valve shut and you’re done.


Fix dripping taps

6. Fix dripping taps

If you have a dripping tap, your pipes have more risk of freezing. After all, even a dribble can freeze inside. Fortunately, you can usually fix a dripping tap simply and cheaply by changing the washer.




Clear gutters

7. Clear your drains and gutters

DIY kept lots of people busy during lockdown. If you’re running out of projects, add this one to your list.

Leaves and muck can block your gutters and drains, stopping water flowing. Water that has nowhere else to go may build up and leak into your roof and walls. Or it may freeze and damage your property. Clear your drains and gutters to avoid costly repairs.



Winter taps
8. Disconnect your hose

If water is left in your hosepipe, it can freeze and split the hose – or force its way back into your pipes and cause leaks there. Disconnect your hosepipe and drain it. For extra security, you can pop an insulating bag over any external taps when they’re not in use.




Insulate your home

9. Insulate your home

If heat escapes from your home, your heating has to work harder – which could increase your energy bill. A house loses a quarter of its heat through the roof, so make sure your loft is insulated properly. You can also keep heat in by shutting doors, using draught-excluders and drawing your curtains. As well as the potential savings, your home will be cosier too – a bonus while we’re all spending more time at home!



Individual support
10. Request individual support

If you’ve got individual needs that mean you’re concerned about the cold weather, you could apply to be added to our priority services register. This is a confidential register for customers with individual needs, so our staff know how best to support you – and who to prioritise in an emergency, such as a supply interruption.






From freezing temperatures to heavy wind and rain, we know how disruptive severe weather can be.

We launched WeatherEye to help our customers stay prepared, whatever the weather.

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