Who's responsible for blockages?
If you experience a sewer blockage, please contact us and we'll try our best to establish if the problem is in a public or private pipe.
If we can determine over the phone that the problem is in a private drain, you'll need to contact a drain specialist who can resolve the issue.
If we can't tell over the phone where the problem is located, we'll arrange a home visit to investigate. If the blockage is obvious we'll attempt to clear it – providing that it can be achieved reasonably quickly. We'll ask you to sign a consent form if this involves working on your private drain.
