Upgrading your water meter

We’ll begin in areas where local water sources are under the most pressure. Our interactive map shows where we're currently upgrading meters and where we'll be heading next. Before we replace your meter, we’ll contact you in advance to let you know when we’ll be working in your area. You don’t need to do anything.

In most cases, replacing your meter is a quick and simple job. We’ll unscrew the old one and fit the new one in its place — no digging is needed. We’ll need to turn your water off for up to 15 minutes. You shouldn’t notice any change to your internal plumbing or water pressure.

If you have appliances on that use water — like your washing machine — they should restart automatically, or you can do this manually.

Occasionally, we’ll also need to replace the outer box that protects the meter – if this the case, we’ll log the job and arrange for our team to come back to do the work. Don't worry, this will all happen without you needing to do anything.

No, most water meters are located outside, so there’s no need to be in. The work won’t impact access to your property. If you have a water meter inside your home, we’ll be in contact to arrange a suitable time to replace it.

Yes — most of our customers already have a water meter, and like many pieces of technology, they need replacing over time. Upgrading your meter is also part of our government and environmental regulations to reduce water use across our region.

It’s also a key part of our long-term Water Resources Management Plan, which helps us protect precious water supplies, tackle leakage, and — in the future — give you better tools to track your usage and save water at home. 

Once your new meter is fitted, we’ll pop a note through your door with your new meter number — please keep it somewhere safe. You’ll also receive a notification in your online account. The new meter will start sending us readings automatically. Your billing and payment won’t change, but your account may look a little different while we update our systems over the coming months.

Following the installation of your new meter, you may notice that your water appears cloudy or contains bubbles when you first run your tap. This can happen when we turn your water off, but it’s nothing to worry about. By running the tap for a few seconds longer, it should clear on its own. If it doesn’t, please call 0330 113 9962 between 8am-8pm Monday to Saturday.

No, you don’t need to pay anything extra for your new meter. You’ll continue to be billed as usual.  

We’ve partnered with Horizon Water Infrastructure and MGroup to complete the meter upgrades on our behalf. They will carry ID and work to our high safety and customer service standards.  

The new water meters have a longer life than the previous ones and are more resilient to the elements. They also use more advanced technology, automatically sharing readings over a secure network, helping us spot leaks faster.

In time, the information that we will receive from the meter will enable us to help you better understand your water usage. We’re working on this right now and will be in touch in the next few months to explain how you can view your usage online.

We’ll be in touch to remind you about your meter upgrade in the weeks before we visit. You can also see the areas we’re working in and where we’ll be next on our interactive map.