Upgrading your water meter

We’ll begin in areas where local water sources are under the most pressure. Before we replace your meter, we’ll contact you in advance to let you know when we’ll be working in your area. You don’t need to do anything, and you don’t need to be at home unless your water meter is located inside your house. If this is the case, we’ll contact you to arrange a time that suits you. 

The work shouldn’t take long and we’ll only need to turn your water off for a few minutes. 

Yes – we all have a part to play in protecting local water sources. Upgrading water meters is a big part of that, helping everyone use water more wisely. 

Once we’ve fitted your new meter, we’ll post some information through your door, including your new water meter serial number. Please keep it somewhere safe. We’ll automatically update your account with your new meter information, but everything else will stay the same, including how you’re billed and the way you pay.  

Once installed, your new meter will begin recording your usage automatically. We’ll use the data to help improve our services, reduce leakage and save more water.

Following the installation of your new meter, you may notice that your water appears cloudy or contains bubbles when you first run your tap. This can happen when we turn your water off, but it’s nothing to worry about. By running the tap for a few seconds longer, it should clear on its own. If it doesn’t, please call the number on the back of the calling card we left you. 

No, you don’t need to pay anything extra for your new meter. You’ll continue to be billed as usual.  

We’ve partnered with Horizon Water Infrastructure and MGroup to complete the meter upgrades on our behalf. They will carry ID and work to our high safety and customer service standards.  

The new water meters have a longer life than the previous generation and are more resilient to the elements. They also use more advanced technology, automatically sharing readings over a secure network, helping us spot leaks faster.  

We’ll be in touch to remind you in the weeks before we visit and again the day before.