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Help & Support
Need help with your water, wastewater, account or bill? You've come to the right place.

Accounts and billing
Get help with managing your account.

Water supply
Information around your water supply, its quality and where it comes from.

Wastewater
Advice on dealing with waste and keeping your pipes clean.

Water advice
Learn how to manage water issues and save water.

Flooding and leaks
Dealing with and reporting flooding and leaks.

Useful links

Ways to pay your bill
Tell us you're moving
How to save water in your home
Building & Development

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Building & Development
We provide various building and development services to help you complete your project and get you connected to the network.

Planning your development
What to do when you’re in the early stage of planning water and wastewater solutions.

Apply for water services
We’re here to help you get your development connected to the public water supply.

Apply for wastewater services
We’re here to help you get your development connected to the public sewer network.

Charges and payments
Our charges for connecting a property to the public water supply or a public sewer.

Maps and searches
Sewer and water maps and searches to help you locate public pipework close to your development.

Guidance, regulations and standards
In this section, you can access helpful resources for our building and developing services.

Help and resources

GetConnected Portal
Contact Us
Call Developer Services on 0330 303 0119

Find Your Supplier
Commercial

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Commercial
We provide a range of commercial services across our region. You can learn more and enquire about them here.

Tankered waste
Across our region, we have 31 reception sites that can accept a range of domestic and commercial waste.

Business trade effiuent
Trade effluent is any liquid waste discharged into our sewers from a business or industrial process on a trade premises.

Standpipes
When you need a supply of water outside our normal service, you can hire a standpipe from Water Services.

Biosolids
We provide a complete biosolids recycling service for farmers through our contractor ACS.

Useful Commercial links

Contact Us
Retailers

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Retailers
Here you can access all the information you need about our retailer commitment, our policies and more.

Working with us
We want your experience with us to be simple and straightforward. Here you'll be able to find useful information and links for water retailers.

Retail trade effluent
Trade effluent is any liquid waste (effluent) discharged into our sewers from a business or industrial process.

Saving water in your business
Every year the population of the South East grows, but the amount of available water remains the same. Learn what your business can do to save water.

Wholesale Charges
Here you can find all relevant documents for wholesale charges and the timetable of settlement dates.

Useful Links

Smart Metering Strategy
Accredited Entities
How to spot water leaks in your business
Our Region

Expand Our Region

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Our Region
Here you’ll find the latest information on what’s happening across the region, including planned improvements near you.

Healthy rivers and seas
View our latest environmental reporting on bathing water quality, flows, spills and pollution.

Improvements in your area
Find out how we’re investing in your area over the next five years as part of our most ambitious plan yet.

Water levels
Keep up to date with latest water levels from our main sources - groundwater, rivers and reservoirs.

Water scarcity
The South East is running out of water. Find out what we’re doing to tackle this challenge and how you can help.

Useful Region Links

Storm overflow map
Cleaning up rivers and seas
Protecting local land and water sources
About Us

Expand About Us

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About Us
Here you can learn more about us and our ambitions and the people, organisations and policies that underpin our business.

Our past, our future
An honest look at where we've been, what's changing and how we're moving ahead.

Our plans
Here you can view our short, medium and long-term plans for protecting our environment and ensuring our water supplies.

Our performance
Here you can find more information about our financial and non-financial performance, our priority projects and our Annual Report.

Careers
With over 2,000 employees delivering essential life services to more than four million customers, there is a role for everyone at Southern Water.

Your community
Read more about what we're doing to give back to our communities and customers and how we can help you too.

Corporate governance
Here you can read more about our Board of Directors and their experience.

Popular News

Partnership working drives bathing water improvement regionwide
Isle of Wight stream to benefit from wastewater works upgrade
Southern Water and Medway Council sign landmark agreement to tackle flooding and storm overflows

View all of our news

Help & Support

Expand Help & Support

Backdrop of menu

Help & Support
Need help with your water, wastewater, account or bill? You've come to the right place.

Accounts and billing
Get help with managing your account.

Water supply
Information around your water supply, its quality and where it comes from.

Wastewater
Advice on dealing with waste and keeping your pipes clean.

Water advice
Learn how to manage water issues and save water.

Flooding and leaks
Dealing with and reporting flooding and leaks.

Useful links

Ways to pay your bill
Tell us you're moving
How to save water in your home
Building & Development

Expand Building & Development

Backdrop of menu

Building & Development
We provide various building and development services to help you complete your project and get you connected to the network.

Planning your development
What to do when you’re in the early stage of planning water and wastewater solutions.

Apply for water services
We’re here to help you get your development connected to the public water supply.

Apply for wastewater services
We’re here to help you get your development connected to the public sewer network.

Charges and payments
Our charges for connecting a property to the public water supply or a public sewer.

Maps and searches
Sewer and water maps and searches to help you locate public pipework close to your development.

Guidance, regulations and standards
In this section, you can access helpful resources for our building and developing services.

Help and resources

GetConnected Portal
Contact Us
Call Developer Services on 0330 303 0119

Find Your Supplier
Commercial

Expand Commercial

Backdrop of menu

Commercial
We provide a range of commercial services across our region. You can learn more and enquire about them here.

Tankered waste
Across our region, we have 31 reception sites that can accept a range of domestic and commercial waste.

Business trade effiuent
Trade effluent is any liquid waste discharged into our sewers from a business or industrial process on a trade premises.

Standpipes
When you need a supply of water outside our normal service, you can hire a standpipe from Water Services.

Biosolids
We provide a complete biosolids recycling service for farmers through our contractor ACS.

Useful Commercial links

Contact Us
Retailers

Expand Retailers

Backdrop of menu

Retailers
Here you can access all the information you need about our retailer commitment, our policies and more.

Working with us
We want your experience with us to be simple and straightforward. Here you'll be able to find useful information and links for water retailers.

Retail trade effluent
Trade effluent is any liquid waste (effluent) discharged into our sewers from a business or industrial process.

Saving water in your business
Every year the population of the South East grows, but the amount of available water remains the same. Learn what your business can do to save water.

Wholesale Charges
Here you can find all relevant documents for wholesale charges and the timetable of settlement dates.

Useful Links

Smart Metering Strategy
Accredited Entities
How to spot water leaks in your business
Our Region

Expand Our Region

Backdrop of menu

Our Region
Here you’ll find the latest information on what’s happening across the region, including planned improvements near you.

Healthy rivers and seas
View our latest environmental reporting on bathing water quality, flows, spills and pollution.

Improvements in your area
Find out how we’re investing in your area over the next five years as part of our most ambitious plan yet.

Water levels
Keep up to date with latest water levels from our main sources - groundwater, rivers and reservoirs.

Water scarcity
The South East is running out of water. Find out what we’re doing to tackle this challenge and how you can help.

Useful Region Links

Storm overflow map
Cleaning up rivers and seas
Protecting local land and water sources
About Us

Expand About Us

Backdrop of menu

About Us
Here you can learn more about us and our ambitions and the people, organisations and policies that underpin our business.

Our past, our future
An honest look at where we've been, what's changing and how we're moving ahead.

Our plans
Here you can view our short, medium and long-term plans for protecting our environment and ensuring our water supplies.

Our performance
Here you can find more information about our financial and non-financial performance, our priority projects and our Annual Report.

Careers
With over 2,000 employees delivering essential life services to more than four million customers, there is a role for everyone at Southern Water.

Your community
Read more about what we're doing to give back to our communities and customers and how we can help you too.

Corporate governance
Here you can read more about our Board of Directors and their experience.

Popular News

Partnership working drives bathing water improvement regionwide
Isle of Wight stream to benefit from wastewater works upgrade
Southern Water and Medway Council sign landmark agreement to tackle flooding and storm overflows

View all of our news

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Help & Support

Need help with your water, wastewater, account or bill? You've come to the right place.
Accounts and billing Water supply Wastewater Water advice Flooding and leaks

Useful links

Ways to pay your bill
Tell us you're moving
How to save water in your home
Building & Development

Go Back

Building & Development

We provide various building and development services to help you complete your project and get you connected to the network.
Planning your development Apply for water services Apply for wastewater services Charges and payments Maps and searches Guidance, regulations and standards

Help and resources

GetConnected Portal
Contact Us
Call Developer Services on 0330 303 0119

Find Your Supplier
Commercial

Go Back

Commercial

We provide a range of commercial services across our region. You can learn more and enquire about them here.
Tankered waste Business trade effiuent Standpipes Biosolids

Useful Commercial links

Contact Us
Retailers

Go Back

Retailers

Here you can access all the information you need about our retailer commitment, our policies and more.
Working with us Retail trade effluent Saving water in your business Wholesale Charges

Useful Links

Smart Metering Strategy
Accredited Entities
How to spot water leaks in your business
Our Region

Go Back

Our Region

Here you’ll find the latest information on what’s happening across the region, including planned improvements near you.
Healthy rivers and seas Improvements in your area Water levels Water scarcity

Useful Region Links

Storm overflow map
Cleaning up rivers and seas
Protecting local land and water sources
About Us

Go Back

About Us

Here you can learn more about us and our ambitions and the people, organisations and policies that underpin our business.
Our past, our future Our plans Our performance Careers Your community Corporate governance

Popular News

Partnership working drives bathing water improvement regionwide
Isle of Wight stream to benefit from wastewater works upgrade
Southern Water and Medway Council sign landmark agreement to tackle flooding and storm overflows

View all of our news

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Southern Water Services Limited, Southern House, Yeoman Road, Worthing, West Sussex, BN13 3NX. Copyright © 2024 Southern Water. All Rights Reserved. Company number 2366670 - Registered in England and Wales.

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