We need to confirm that the new supply pipe(s) you are laying are at the correct depth, use appropriate material and are safely installed inside the property. The rules for water pipes require us to ensure that all connections are designed and built to prevent contamination of the existing water supply and can resist damage due to cold weather and poor ground conditions.
Once you have laid your private supply pipe(s), you will need to take series of photos, following our instructions and submit them using the GetConnected portal. We will review your photos to make sure your pipework is ready for our crew to connect your property to the water main. This is usually the quickest option.
In some cases, we may need to arrange an in-person inspection. We will let you know in advance if this becomes necessary.
You can check what photos are needed by reading this guide.
Download photo guide
If your pipe has been laid across a significant distance (greater than 10 metres) and backfilled, we may need to evidence using trial holes at set intervals to show the depth maintained across the full distance.
Are you WIAPS certified?
If you are a WIAPS-certified plumber or are using a WIAPS certified plumber to do your installation, you do not need to arrange an inspection.
Once you have laid your private supply pipe(s), please submit your WIAPS certificate or reference number and an appropriate photo to show the capped pipe has been brought to the agreed point of connection.
Request an in-person site inspection
If you are not able to take and upload the required photos of your pipework, you can request and in-person site inspection.
We’ll need at least 72 hours’ notice to arrange for our team member to visit your site. Please note that if we have to abort a pre-arranged visit due to lack of access to your site, there may be an additional charge to re-arrange.
Understand how to pass an inspection first time
Frequently asked questions
How do I pass my site inspection first time?
How do I get my pipework and site inspected?
I am WIAPS-certified, can I bypass a site inspection?