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We understand that every project is different. If you have any further questions about applying for a water connection, fill in this form to request a callback so we can help answer your query.
Apply for a water connection
If you're building a house extension, new home(s), or a commercial building, you may need a water connection for your new kitchen(s), bathroom(s), or toilet(s). Or, you might be looking to upgrade or split your existing water connection. For this, you'll need to apply for a new water connection.
You'll need to apply for a new water connection if:
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Building or improving a property
You're building a residential or commercial property in a new location and need to connect to our network or you're renovating, changing the use of the property, or building an extension
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Landlords
You're converting a building into flats -
Agricultural
You're installing an agricultural trough -
Temporary supply
You need a temporary water supply -
Upgrading or relocating a supply
You need to upgrade, replace or move your existing supply to increase the flow due to increased demand
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Shared supply
You're looking to split into or from a shared supply within commercial property -
Fire
You need fire supplies
You won't need to apply if:
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Shared supply
You're splitting into or from a shared supply within residential property -
Private supply
You're replacing your private supply pipe due to pressure issues, or it is leaking -
Lead pipes
You're replacing your lead supply pipe -
Meter request
You do not have a meter and would like to request a meter. In these cases, you can request this from our operational team on 0330 303 0368. If you need a disconnection along with your water connection, you can request this as part of your water connection application. If you need a disconnection on its own, please call our billing team on 0330 303 0277.
Getting you connected
Here's a step-by-step guide to getting a new water connection. We'll stay in touch along the way to make sure everything goes smoothly.
When making your application, please make sure you have the following:
- A site plan clearly showing your requested point of connection
- An application fee will be applicable
- Soil sample for any contaminated land
- Location plan (to give us a reference point to GIS).
The water connection process
Connecting a property to a water supply typically involves several steps and may vary depending on your location and the specific procedures of your local water authority.
This video explains how the water connection process works from start to finish.