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Wrap your home up this winter

We are urging customers to wrap up their homes by lagging water tanks and exposed pipes to stop them from freezing and bursting.

It is easy to take our water supply for granted but if your home or business suffers a burst pipe this winter, you could be left with no water along with the possibility of a hefty bill to repair any damage it may have caused.

With a recent survey by the Consumer Council for Water indicating that only 1 in 5 owners of small and medium size business are sure of what to do to minimise the risk of a frozen pipe bursting, we think it is important to help our customers prepare for the possibility of another severe winter.

To help our customers prepare - we have launched a brand new campaign urging people to wrap their home up for winter.

To coincide with the launch, we've produced a brand new animation called 'Give a Gift'- which we hope will warm your heart...and your home.

Water pipes in homes are the property owner’s responsibility and burst pipes can cause costly water damage. Bursts also waste water and, if the property has a meter, will increase its water bill.

When water freezes inside pipes it expands and can cause cracks. Then, when the blockage thaws, water can escape from the cracks and cause leaks

Phil Tapping, Regional Leakage Manager

“Taking a few simple measures to wrap up your home this winter can save you the cost of repairs and help prevent significant internal and external damage to your property.

We’re playing our part this winter by continuing to work round the clock to find and fix water leaks on our network. If you spot a leak please call our freephone Leakline on 0800 820 999.” 

We're advising customers to take these steps to prepare their homes for winter:

  1. Water tanks and pipes 
    • Inspect water tanks and pipes in unheated areas like lofts and garages, and also garden taps.

      When insulating them, make sure there are no gaps in the lagging.
  2. Dripping taps 
    • Fix dripping taps. In winter even a small trickle can result in a frozen pipe.
  3. Find your internal stop tap 
    • Find the internal stop tap for your property and make sure you can turn it off. You should also tell a family member or friend where your stop tap is.

      Most stop taps are fitted under the kitchen sink or stairs and close by turning clockwise.
  4. Regularly service your boiler 
    • Having your boiler serviced regularly will help prevent pipes becoming cold and freezing if your boiler breaks down in winter.
  5. Minimise draughts 
    • Minimise draughts and shut doors and windows to unheated parts of the home.

      If your property is going to be empty for long periods, turn off the water at the stop tap and consider draining down the system so there is no water left in the pipes. Keep a separate supply of drinking water for emergencies.


If a pipes bursts in your home:

  • Turn off the stoptap
  • Open all taps to drain the system quickly
  • Soak up/block off escaping water with thick towels
  • Call a qualified plumber
  • Turn off taps until pipework is repaired to avoid further flooding
 
 
 
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