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We are urging customers to wrap up their homes by lagging water tanks and exposed pipes to stop them from freezing and bursting.
It is easy to take our water supply for granted but if your home or business suffers a burst pipe this winter, you could be left with no water along with the possibility of a hefty bill to repair any damage it may have caused.
With a recent survey by the Consumer Council for Water indicating that only 1 in 5 owners of small and medium size business are sure of what to do to minimise the risk of a frozen pipe bursting, we think it is important to help our customers prepare for the possibility of another severe winter.
To help our customers prepare - we have launched a brand new campaign urging people to wrap their home up for winter.
To coincide with the launch, we've produced a brand new animation called 'Give a Gift'- which we hope will warm your heart...and your home.
Water pipes in homes are the property owner’s responsibility and burst pipes can cause costly water damage. Bursts also waste water and, if the property has a meter, will increase its water bill.
Phil Tapping, Regional Leakage Manager
“Taking a few simple measures to wrap up your home this winter can save you the cost of repairs and help prevent significant internal and external damage to your property.
We’re playing our part this winter by continuing to work round the clock to find and fix water leaks on our network. If you spot a leak please call our freephone Leakline on 0800 820 999.”