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Reporting a water leak in a public place

We’ve got thousands of miles of water pipes. Your help on reporting a water leak in a public place is vital so we can find and fix leaks faster.

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Is the leak in our area of supply?

To find out if a leak is within our supply area, please visit the Water UK Website. There, you can check whether your address falls within our network.

If the leak is confirmed to be in our area, return to this page and follow the simple steps below to report a leak in the street.

Finding the type of leak

Here are some example photographs of different types of flooding you might see when there is a leak.

A path with water lying ontop of the concrete

A minimal trickle or patch

Water is trickling or there is a damp patch on the ground.

A field of grass flooded with water

A small puddle or bubbling

Water has formed a small puddle or water is bubbling from the ground.

Water overflowing from a drain

A large puddle or pool

Water is flowing quickly across the ground and/or is creating a large pool of water.

Water flooding out of a drain

Fast flow and/or spray

There's a burst, water is spraying out of the ground.

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