Retailer engagement policies

Follow the links below for information about our policies and forms.

If you'd like to see details of the RWG Good Practice Guides for Return to Sewer Allowance, Leakage and Data Logging, please visit MOSL's website.


Policy documents

Good practice leak allowance


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Guaranteed Standards Scheme

Non-household customers

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Meter Accuracy Test Policy

1 April 2019

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Dealing with sensitive sites and other non-household customers

in the event of a change in water or sewerage service

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Non-return to sewer

Non-household policy

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Logger Request Application Policy

April 2019

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Case rejection scenarios

February 2020

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