Retailer engagement policies

Follow the links below for information about our policies and forms.

Policy documents

Good practice leak allowance


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Guaranteed Standards Scheme

Non-household customers

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Meter Accuracy Test Policy

1 April 2019

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Dealing with sensitive sites and other non-household customers

in the event of a change in water or sewerage service

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Non-return to sewer

Non-household policy

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Logger Request Application Policy

April 2019

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Case rejection scenarios

February 2020

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