Visit our COVID-19 page with helpful information and updates.

Our dedicated retailer portal contains information for newly-registered or established water and wastewater retailers.

Information on our commitment to retailers, including our service level offerings, reporting metrics and terms of reference.

Trade Effluent is any liquid waste (effluent) discharged into our sewers from a business or industrial process on a trade premises.

Our full list of current wholesale charges and supporting documents.

Retailer portal