Retailer services
We can provide a number of services for retailers. In this section, you can access useful information on our policies, charges, and commitments.
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Working with us
We want your experience with us to be simple and straightforward. Here you'll be able to find useful information and links for water retailers.
Retail trade effluent
Here you'll find information including how we calculate charges and how to submit an application.
Saving water in your business
Water is a precious resource. There are plenty of things you and your business can do to help us save water.
Wholesale Charges
You can view or download our wholesale charges documents and the timetable of settlement dates below.
Frequently asked questions
Here you can find answers to some commonly asked questions about our services for water retailers.
Once you have your WSSL, please contact Ben Day (Retailer Relationship Manager) at Ben.Day@southernwater.co.uk to begin the onboarding process.
Retailers can submit a general query using Market Form F/01.
Please refer to our current Wholesale statement of principles and charges.
Trade effluent is covered in sections:
- Section 2, Part 3 for primary charges
- Section 4, Part 12 for non-primary charges
Please contact us if you have any further queries.
As per the G4 process, when all sample analysis is completed and verified the results are sent to the trade effluent customer and the their retailer by email.
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