Working with us

We want your experience with us to be simple and straightforward. Here you'll be able to find useful information and links for water retailers.

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Our retailer commitment

Here you'll find our retailer engagement commitment, details of our service level offerings, reporting metrics, and terms of reference.

Our Retail Commitment

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Engagement policies

Here you can view or download our policies for water retailers.

Retail Engagement Policies

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Wholesale charges

Here you can find all relevant documents for wholesale charges and the timetable of settlement dates.

Wholesale Charges

Accredited entities

Learn more about the Water Industry Accredited Entity Scheme (WIRSAE), as well as how to become certified as an accredited entity.

Accredited Entities

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Alternative eligible credit support

We currently offer four alternative eligible credit support arrangements (subject to terms and conditions). Learn more about them here.

Alternative Eligible Credit Support

Smart metering strategy

Here you'll find an overview of our long-term smart-metering plan for our non-household customers.

Smart Metering Strategy

Sensitive Customers Policy

This policy sets out the procedure that Southern Water will follow for identifying and dealing with sensitive customers in the non-household (NHH) market, in order that a responsive service can be provided in the event of an incident.

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