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NHH Smart Metering consultation

We would like to hear from you...

Your feedback

Thank you for taking the time to complete our Smart Metering NHH consultation. Your feedback is greatly appreciated and will help us deliver the best possible service throughout our Smart Metering rollout. This survey will be online for feedback between Tuesday 16th to Tuesday 30th December, 2025.

Step 1: Your details and D1 information

Please tell us more....

Step 2: D2 information and data sharing

Please tell us your preferences...

Step 3: Further information

Tell us any additional details...

1. Which Retailer do you represent?

2. What is your preferred email address for correspondence?

3. Are you currently following the MOSL RWG Best Practice Guide for Smart Metering?

Yes

4. Are you prepared for us to issue the D1 notification? (optional)

Yes

5. Do you plan to notify your customers upon receipt of the D1 notification? (If Yes then go to question 6. If no, then go to question 8) (optional)

Yes

6. Would you be willing to share a copy of your D1 customer letter to help us align our D2 communication? (If Yes, go to questions 7. If No, go to question 8) (optional)

Yes

7. Please upload a copy of your D1 customer letter. (optional)

Upload either pdf, png or jpg

Choose File

8. Would you like us to contact your customers when we send the D2 notification? (If Yes, go to question 9. If No, go to question 12) (optional)

Yes

9. Are you able to share customer contact data with us for the purpose of contacting your customers? (optional)

Yes

10. Do you require a Data Sharing Agreement before providing this information? (optional)

Yes

11. Are you happy to use the MOSL proposed data sharing agreement? (optional)

Yes

If your answer to Question 12 is 'other' please state your format preference. (optional)

13. Can you provide identification for water-dependent sites? (optional)

Yes

14. Would you like to receive a post-installation information email, the email will contain info on all the meters we have changed, plus reads and photos? (optional)

Yes

15. Are you able to provide details of any known sites that contain asbestos or lead piping? This information helps us plan the appropriate installation process, which may require special arrangements or safety measures before attending the site. (optional)

Yes

16. Do you have any additional questions or requirements for us? (optional)

Consent for storing submitted data

Yes, I give permission to store and process my data

Step 1: Your details and D1 information

Please tell us more....

Step 2: D2 information and data sharing

Please tell us your preferences...

Step 3: Further information

Tell us any additional details...

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NHH Smart Metering consultation

Your feedback

Step 1: Your details and D1 information

Step 2: D2 information and data sharing

Step 3: Further information

Step 1: Your details and D1 information

Step 2: D2 information and data sharing

Step 3: Further information

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