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Help & Support

Need help with your water, wastewater, account or bill? You've come to the right place.
Accounts and billing Water supply Wastewater Water advice Flooding and leaks

Useful links

Ways to pay your bill
Tell us you're moving
How to save water in your home
Building & Development

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Building & Development

We provide various building and development services to help you complete your project and get you connected to the network.
Water services Wastewater services Planning your development Self-lay schemes New appointment variations Our Charges

Help and resources

GetConnected Portal
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Call Developer Services on 0330 303 0119

Find Your Supplier
Commercial

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Commercial

We provide a range of commercial services across our region. You can learn more and enquire about them here.
Tankered waste Business trade effiuent Standpipes Biosolids

Useful Commercial links

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Retailers

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Retailers

Here you can access all the information you need about our retailer commitment, our policies and more.
Working with us Retail trade effluent Saving water in your business Wholesale Charges

Useful Links

Smart Metering Strategy
Accredited Entities
How to spot water leaks in your business
Our Region

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Our Region

Here you'll find all the latest information on what's happening in our region including our current Pathfinder projects.
Healthy rivers and seas Improvements in your area Water levels Water scarcity

Useful Region Links

Rivers and seas watch
Clean Rivers and Seas Task Force
Catchment First
About Us

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About Us

Here you can learn more about us and our ambitions and the people, organisations and policies that underpin our business.
Annual reporting Environmental performance Our plans Careers Get involved Corporate governance

Popular News

Work started on new Staplefield wetland
New partnership with local councils
New riverside hide for Andover schoolchildren

View all of our news

Retailer engagement policies

Information about our policies for retailers can be viewed or downloaded below.

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An aerial view of the Millbrook Water Treatment Works

RWG good practice guides

The Retailer Wholesale Group (RWG) has written Good Practice Guides for Return to Sewer Allowance, Leakage and Data Logging. If you'd like to see these, please visit the Market Operator Services Ltd (MOSL) website.

Visit the MOSL website

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Meter Specifications 2025

Download Meter Specifications 2025

Policy documents

Meter Accuracy Policy 2024

Download Meter Accuracy Policy 2024

RWG Good Practice Alignment Table

Download RWG Good Practice Alignment Table

Gap site incentive scheme

Download Gap site incentive scheme

Policy documents

Leakage good practice guide

Download Leakage good practice guide

Policy documents

Case rejection scenarios

Download Case rejection scenarios

Policy documents

Site specific arrangement

Download Site specific arrangement

Policy documents

Non-return to sewer

Download Non-return to sewer

Policy documents

Logger request application policy

Download Logger request application policy

Policy documents

Out of market settlement policy

Download Out of market settlement policy

Policy documents

Meter Reading Guidance 2024

Download Meter Reading Guidance 2024

Policy documents

RWG-Complaints

Download RWG-Complaints

Policy documents

Non Household Assessed Water Charges

Download Non Household Assessed Water Charges

You may also be interested in...

A Southern Water engineer works inside the Broadstairs Wastewater Pumping Station

Retailer trade effluent

Trade effluent is any liquid waste (effluent) discharged into our sewers from a business or industrial process.

Find out about retailer trade effluent

A close-up of a person filling a glass of water from a tap

Water metering strategy

Here, you can read more about our smart meter plan for non-household (NHH) customers. This is critical for accurate billing, consumer behaviour insight and reducing leakage.

Find out more about metering strategy

A Southern Water engineer works inside a wastewater treatment works

Accredited Entities

The Water Industry Accredited Entity Scheme (WIRSAE) allows retailers operating in our area to undertake temporary disconnection/reconnection activities in line with the market codes and the requirements of the scheme.

Find out more about Accredited Entities