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Catchment First

Catchment First is our commitment to put the wellbeing of the environment and communities at the centre of the decisions we make and the services we deliver.

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What is Catchment First?

Catchment First is our programme of projects and partnerships to protect and maintain natural processes in the landscape, providing clean, fresh drinking water to homes and businesses.

As water flows through a catchment, activities on the land can affect the quality and quantity of available water. This can include run-off from roads, leaking sewers, farming practices and private and public abstractors. The more human activity impacts water quality, the more we have to treat it. This increases the costs to our customers, requires more chemicals, uses more energy and increases our carbon footprint. It's better for our customers, society and the environment if we manage the causes of water quality issues rather than treat the symptoms.

Working in partnership with other organisations and landowners, we can develop solutions to improve urban and agricultural land management, reduce risks to water quality and river flows, and create sustainable drainage to cope with heavy rain. We call this a 'Catchment First' approach.

Catchment challenges we need to solve

Our catchments, whether rivers, seas or underground aquifers, are affected by everyone and everything using them. You can use the infographic below to learn more about the key challenges that we're currently working to tackle via a collaborative catchment-based approach. 

What affects river and groundwater quality?

Detailed infographic of ground and surface water contributors
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Simple illustration of a woman standing in front of a factory

Urban

Waste from industrial processes can affect river and groundwater quality. Surface water run-off from roads and drains can also be very dirty and require more treatment.

Simple illustration of a boy flying kite outside of a house

Household

Pesticides from gardens and allotments can easily be carried from land to nearby streams and rivers. For example, metaldehyde, which is used to control slugs and snails, is one of the most challenging pesticides for water companies to remove. We've recorded levels of this pesticide above the drinking water standard in two-thirds of our rivers and reservoirs. Septic and oil tanks and drainage misconnections (where wastewater pipes are connected to the surface water drain) can also contaminate water and affect its quality.

Simple illustration of a water treatment plant

Wastewater treatment

Discharges from treatment works, sewers and storm overflows can also cause pollution incidents and affect water quality. Storm overflow releases happen when our network is at risk of becoming overwhelmed during or after periods of heavy rainfall. This diluted stormwater and wastewater is discharged into rivers and seas to stop it from backing up into homes and businesses.

Illustration of a tractor and cows on a farm

Agriculture

Run-off containing nitrate from fertilisers, pesticides and herbicides can also affect water quality and impact wildlife and the environment. Currently, two-thirds of our groundwater sources show high or increasing levels of nitrate. Nutrients from livestock effluent and sediment run-off can also leach into groundwater. It can take decades for water to seep down into aquifers and current nitrate levels are from fertiliser that was used many years ago. This makes it even more important to take action now.

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Simple illustration of a woman standing in front of a factory

Urban

Waste from industrial processes can affect river and groundwater quality. Surface water run-off from roads and drains can also be very dirty and require more treatment.

Simple illustration of a boy flying kite outside of a house

Household

Pesticides from gardens and allotments can easily be carried from land to nearby streams and rivers. For example, metaldehyde, which is used to control slugs and snails, is one of the most challenging pesticides for water companies to remove. We've recorded levels of this pesticide above the drinking water standard in two-thirds of our rivers and reservoirs. Septic and oil tanks and drainage misconnections (where wastewater pipes are connected to the surface water drain) can also contaminate water and affect its quality.

Simple illustration of a water treatment plant

Wastewater treatment

Discharges from treatment works, sewers and storm overflows can also cause pollution incidents and affect water quality. Storm overflow releases happen when our network is at risk of becoming overwhelmed during or after periods of heavy rainfall. This diluted stormwater and wastewater is discharged into rivers and seas to stop it from backing up into homes and businesses.

Illustration of a tractor and cows on a farm

Agriculture

Run-off containing nitrate from fertilisers, pesticides and herbicides can also affect water quality and impact wildlife and the environment. Currently, two-thirds of our groundwater sources show high or increasing levels of nitrate. Nutrients from livestock effluent and sediment run-off can also leach into groundwater. It can take decades for water to seep down into aquifers and current nitrate levels are from fertiliser that was used many years ago. This makes it even more important to take action now.

Caring for our drinking water sources

We work in partnership with a wide range of stakeholders in a genuine collaborative effort to secure the long-term health and wellbeing of our environment.

The importance of the wider landscape

Our drinking water service relies on extensive areas of farms, fields, woodlands and some built up areas. 70% of our drinking water comes from 98 groundwater catchments, 23% from 10 river catchments and 7% comes from 4 reservoirs catchments. We rely on large areas of Kent, Sussex, Hampshire and the Isle of Wight and it’s important that we care for the wider landscape to supply drinking water.

Traditionally, water companies have focused on engineered treatment, which is energy intensive, expensive and contributes to our carbon footprint. Catchment First is different. By working with natural processes our focus is on enhancing sustainable outcomes in the wider environment, reducing pollution, while improving soils, water and biodiversity.

single red poppy in grass

Nature-based solutions

Nature based solutions are now being used alongside traditional engineering solutions to deliver more resilient services and wider benefits for people and nature.

As part of Catchment First, we’re making investments in a series of landscape scale habitat projects. Delivered in partnership with environmental charities, these include large floodplain restoration and wet woodland projects, pond creation, hedgerow planting and community education projects.

To illustrate just one of our Environmental Improvement projects, we’re currently delivering an innovative co-designed management plan in partnership with the South East Rivers Trust. The project involves the creation of 51 leaky woody dams, 14 ponds, 300 metres of river channel improvements and 16 hectares of wet woodland enhancement. We’re making this investment to hold more water in the landscape above our drinking water abstraction, helping our services remain resilient during periods of dry weather and low flow.

A nature base water solution using a woodland stream

Sustainable Abstraction

One of our long-term challenges is ensuring we have enough water to supply our customers and maintain a healthy environment. Collaborating with conservation bodies and regulators, with often complex investigation, our team of groundwater specialists has a detailed understanding of the links between our drinking water and the habitats and ecosystems in our landscape.

Where it is identified that we may be having an impact on the environment, on a precautionary basis we can reduce amount of water we abstract, making more available to support river flows or maintain wet areas valuable for nature conservation. However, increasing the amount of water does not fully address the problem. For example, chalk streams and wetland habitats are subject to other pressures such as historical modification for milling, fishing, urban development and land management. As such, we also carry out river and wetland environmental enhancement work alongside reductions in abstraction, to improve the ecological diversity and resilience of watercourses and wetlands to realise the greatest possible overall benefits.

a waterlogged field part of sustainable abstraction

Wetland and River Enhancement

One of our long-term challenges is ensuring we have enough water to supply our customers and maintain a healthy environment. Collaborating with conservation bodies and regulators, with often complex investigation, our team of groundwater specialists has a detailed

To ensure our abstractions are environmentally sustainable, we have a series of river and wetland enhancement schemes designed to improve ecological diversity and resilience to low flows. This work secures the protection and ecological enhancement of sections of precious chalk stream habitat in parts of Sussex, Hampshire and the Isle of Wight.

Landscape shot of the River Itchen

Soil Health

Soils are one of the most important building blocks to life on earth. They’re an important natural asset helping to keep water clean, give nature a home and produce food. Because soil is so important, Catchment First collaborates with the farmers and land managers who work in the environment where our drinking water comes from.

We’re delivering a wide range of projects focusing on building soil stability to reduce soil erosion. This also helps to capture carbon dioxide from the atmosphere and reduces the amount of fertilisers applied to land.

As an example, we’ve just completed a collaborative project with ten farms within the Arun to Adur Farmer cluster. This involved detailed soil monitoring of 30 fields with over 2,000 soil samples analysed over five-years. The project has been a valuable exercise in partnership working, creating an extensive understanding of soils, the importance of certain management techniques and the relationship between earthworms and healthy crops.

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Nitrate Reduction

Two-thirds of our groundwater sources show high or increasing levels of nitrate. This needs to be reduced to meet drinking water standards. Whilst in some cases we have installed treatment facilities, these are costly to build and operate.

Catchment First takes a different approach, by working in partnership with farmers to improve nitrogen use efficiency and reduce the amount of fertiliser in drinking water sources.

Over the last five years we’ve worked with close to 100 farmers in our groundwater catchments investing in over 12,000 hectares of sustainable agriculture measures – that’s an area of nearly 20,000 football pitches where we’re working with farms to reduce fertiliser losses.

We also work closely with partner organisations and deliver local research and demonstration activity to raise awareness of the key issues. 

3 members of the catchment team using a Nitrate Sensor

Partnership working

We care about the environment and as a community of colleagues who live and work locally, we all want to leave the environment in a better state than we found it.

Our Catchment Resilience programme is our commitment to work in partnership with the people that live and work in the landscape. Investing in local communities as they help us provide clean and fresh drinking water.

We have an in-house team of 20 technical experts, leading on the essential scientific, technical and partnership building work needed to make Catchment Resilience a success. By design we also support a wide range of charities and community groups to create a wide network that cares for the long-term health of our precious natural resources.