New water main

Start by completing our online application via GetConnected. Once we receive it, we’ll check your documents and get back to you within five working days. If anything’s missing, we’ll let you know. 

We’ll arrange a site survey and send you a quote for installing your new water main within 28 days and for more complex projects, within 42 days. Your quote will be valid for three months, so if you need more time, you’ll need to request a new one. 

Review your quote, sign the agreement, and pay for the work. Once that’s done, we’ll assign a Project Manager as your main point of contact. 

We’ll set up a pre-start meeting to confirm your start date and schedule. After that, we’ll create a detailed design for your new water main and schedule the work.  

If your pipework is larger than 63mm, you may need to provide a chlorination certificate. We’ll review this before work begins. 

We’ll build your new water main and connect it to our network – usually within 90 days of your agreement. 

Once your new main is in place, you can apply for individual service connections through our Water Connection team.