Independent Customer Scrutiny Committee

Dan is the CEO of Citizens Advice Medway and a Councillor at Medway Council. A former senior government Special Adviser who has a background in nursing and decades of experience in community-focused projects. Dan chairs the Medway Volunteer Centre and Relate North Kent, serves on the board of Golding Homes, and helped establish Street Reps, a volunteer initiative aimed at improving the local environment and community spirit. His long-standing involvement across local services and social impact shows his strong commitment to community wellbeing. 

Hazel is Assistant Director of Corporate Services at Hestia, overseeing health and safety, compliance, and corporate contracts. She also holds governance roles as Chair of Audit, Vice Chair of Licensing and Safety Committees, and is a board member of the Lower Medway and North Kent Marshes Internal Drainage Boards. 

Jacqueline has a varied background in customer service, training, and recruitment, alongside work as a writer, tutor, hypnotherapist, and charity volunteer. She is now a professional funeral and wedding celebrant and founder of The Celebrant Circle, supporting celebrants across the UK and beyond. A Sussex resident for nearly four decades, Jacqueline is committed to promoting thoughtful, community-minded action in the region. 

Jayesh is a GP with 38 years of experience, widely respected for his compassionate patient-centred approach. He now focuses on preventive health, especially for young people, and advocates for evidence-based wellbeing — including the benefits of drinking tap water for dental and overall public health. 

Michael recently retired after a 36-year career in democratic services, mostly in senior roles within local authorities. He holds a degree in Government and Public Policy and is a qualified Chartered Secretary. A member and assessor for the Association of Democratic Services Officers, he also serves as an Independent Person for Horsham District Council. Michael brings extensive expertise in governance, compliance, and ethical standards, informed by over 20 years supporting scrutiny committees.