Enhancing rivers and seas
A £1 billion investment in a variety of Water Industry National Environment Schemes will improve 1,000km of rivers across our region.
Need help with your water, wastewater, account or bill? You've come to the right place.
We provide various building and development services to help you complete your project and get you connected to the network.
Help and resources
We provide a range of commercial services across our region. You can learn more and enquire about them here.
Useful Commercial links
Here you can access all the information you need about our retailer commitment, our policies and more.
Here you'll find all the latest information on what's happening in our region including our current Pathfinder projects.
Useful Region Links
Need help with your water, wastewater, account or bill? You've come to the right place.
We provide various building and development services to help you complete your project and get you connected to the network.
Help and resources
We provide a range of commercial services across our region. You can learn more and enquire about them here.
Useful Commercial links
Here you can access all the information you need about our retailer commitment, our policies and more.
Here you'll find all the latest information on what's happening in our region including our current Pathfinder projects.
Useful Region Links
Here you can learn more about us and our ambitions and the people, organisations and policies that underpin our business.
Check for updates in your area
We recognise the important role we play in protecting the environment. We’re continuing to reduce our use of storm overflows and improve water quality.
As part of our Delivery Action Plan we’re improving the capability of our people, systems and processes to deliver our business plan to 2030.
Eight of 10 agreements are now in place with local highways authorities, which will see sustainable drainage systems built into roads, helping to reduce storm overflow releases. By working with councils in this way we reduce planning time and costs.
We’ve set up three new supplier frameworks to support our large-scale environmental projects so we can quickly source trusted suppliers, reduce procurement delays, and ensure good value for money while meeting regulatory targets.
To limit pollution to local rivers and bathing waters, since April 2025 our contractors have completed over 100 metres of sewer repairs. Pre-season health checks were carried out at 254 pumping stations and treatment works ahead of the start of 2025 bathing water season, with any required improvements swiftly actioned.
We’ve been working with partners and communities to tackle other sources of poor water quality. This includes identifying issues on the plumbing and pipework around local piers, as well as other illegal connections to our network.
Across our catchment programmes, we’re delivering a broad suite of projects across our Water Industry Natural Environment Programme (WINEP), restoring precious chalk streams, improving water quality, removing obstacles within river channels, natural flood management through installation of leaky dams in the upper catchments, and more.
We’ve set up new supplier frameworks and expanded the existing ones, to help us deliver sustainable drainage projects more quickly, including a new one with partners in the voluntary sector.
We’ve created a clear Delivery Plan for the next five years, setting out what we’ll build, when, and how we’ll keep you informed along the way.
Invested this year of £906 million allocated to 2030 to upgrade our wastewater network and treatment works to increase capacity, reducing the use of storm overflows, has started.
Invested this year of £135 million allocated to 2030 to improve treatment processes at our wastewater sites – and the quality of water returned to the environment.
Invested of £367 million allocated to 2030 to improve the removal of harmful nutrients at sites across our region, such as phosphorus.
Invested of £230 million to remove excess nitrogen from the water we return to the environment from our wastewater treatment works.
We’ve created a clear Delivery Plan for the next five years, setting out what we’ll build, when, and how we’ll keep you informed along the way.
Invested this year of £906 million allocated to 2030 to upgrade our wastewater network and treatment works to increase capacity, reducing the use of storm overflows, has started.
Invested this year of £135 million allocated to 2030 to improve treatment processes at our wastewater sites – and the quality of water returned to the environment.
Invested of £367 million allocated to 2030 to improve the removal of harmful nutrients at sites across our region, such as phosphorus.
Invested of £230 million to remove excess nitrogen from the water we return to the environment from our wastewater treatment works.
A £1 billion investment in a variety of Water Industry National Environment Schemes will improve 1,000km of rivers across our region.
Managing 1,556 million litres of wastewater a day, we’ll carry out hundreds of schemes before 2030 to improve the environmental quality of our water, reducing storm overflow releases along our coastline.
We’re introducing nature-based solutions, cutting carbon emissions and improving biodiversity.
A £1 billion investment in a variety of Water Industry National Environment Schemes will improve 1,000km of rivers across our region.
Managing 1,556 million litres of wastewater a day, we’ll carry out hundreds of schemes before 2030 to improve the environmental quality of our water, reducing storm overflow releases along our coastline.
We’re introducing nature-based solutions, cutting carbon emissions and improving biodiversity.
We're investing £8.9 billion between 2025 and 2030 – as part of our most ambitious plan yet — to build a better future for water. Here you’ll find an overview of our planned improvements.
This is our most ambitious plan yet and demonstrates our continued efforts towards creating a resilient water future for our region.
We're committed to providing greater and clearer transparency about our environmental performance. This includes publishing much of our environmental information online for you to easily view and download.
Here you can read and download our latest annual performance and financial reports.