Future-proofing our network
We’re future-proofing our wastewater network, expanding it and upgrading treatment works to cater to demand and reduce flooding and pollutions, particularly in Whitfield, Swalecliffe, Portswood and Northfleet.
High-quality, reliable water supply and safe removal of wastewater
The investments we’re making now will deliver significant, lasting improvements to our performance and environment.
How we're doing things differently
As part of our Delivery Action Plan we’re improving the capability of our people, systems and processes to deliver our business plan to 2030.
Less interruptions while we upgrade sites
We’ve digitised our next Safe Control of Operations (SCO) process, helping keep customers in supply while we carry out major works at our water pumping stations.
Stopping large incidents
Our dedicated Stopping Large Incidents programme has catalogued lessons learned so they can be captured and shared with our teams and partners. This has allowed teams to refine team structures, processes, and implement technology to prevent any impact to customers and speed up recovery should an incident occur
New pollution database
Improving the accuracy of data and root cause analysis. Alongside our Pollution Incident Reduction Plan 2025, this will help us cut pollutions even further.
One view of our assets
With all site equipment and plant logged in one place (supported by AI-driven health checks), we can carry out proactive maintenance much more quickly.
New mapping system
Offers all our water and wastewater teams a single view of the entire network — spanning hundreds of thousands of kilometres across our region.
Over half of new contracts in place
Improving the efficiency and capability of our wastewater operations, reducing risk and improving services.
Projects and schemes
We’ve created a clear Delivery Plan for the next five years, setting out what we’ll build, when, and how we’ll keep you informed along the way.
Projects and schemes
We’ve created a clear Delivery Plan for the next five years, setting out what we’ll build, when, and how we’ll keep you informed along the way.
£1.24m
Invested this year of £18 million allocated by 2030 to upgrade critical equipment, reducing flooding and pollutions caused by power failures on our network.
£11m
Invested this year of £300 million allocated to 2030 to upgrade key wastewater sites.
£44m
Invested this year of £727 million allocated to 2030 to continue to protect our water sources and maintain world class standards of drinking water quality.
£64m
Invested this year of £274 million allocated to 2030 to improve the reliability of supplies and tap into new water sources in Hampshire.
Our big-five are getting a makeover
We’ll upgrade our five largest water supply sites in Hampshire, Sussex and Kent, increasing the amount of water they can treat and maintaining world-class standards of water quality.
We’ll keep your taps flowing into the future
We’re building major new infrastructure — new pipelines and reservoirs — that will keep water flowing and taps running even during droughts and extreme weather. Construction has started on the Southampton Link Main, and the Andover Link Main consultation has kicked off. Our planning application for a new water recycling project on the Isle of Wight has also been submitted.
Future-proofing our network
We’re future-proofing our wastewater network, expanding it and upgrading treatment works to cater to demand and reduce flooding and pollutions, particularly in Whitfield, Swalecliffe, Portswood and Northfleet.
Our big-five are getting a makeover
We’ll upgrade our five largest water supply sites in Hampshire, Sussex and Kent, increasing the amount of water they can treat and maintaining world-class standards of water quality.
We’ll keep your taps flowing into the future
We’re building major new infrastructure — new pipelines and reservoirs — that will keep water flowing and taps running even during droughts and extreme weather. Construction has started on the Southampton Link Main, and the Andover Link Main consultation has kicked off. Our planning application for a new water recycling project on the Isle of Wight has also been submitted.