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Your Water, Your Say
It’s important that our customers can view our plans and share their thoughts with us. That’s why we've hosted two ‘Your Water, Your Say’ meetings.
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An overview of the meetings
We recently submitted our Business Plan for 2025–30 to our regulator, Ofwat for approval. Our proposed record investment of £7.8 billion aims to deliver major improvements in water resilience, wastewater treatment, customer service, and protection of our environment.
The 'Your Water, Your Say' sessions were hosted by the leaders of Southern Water, who presented our Business Plan to our customers and were on hand to answer any questions they had.
Key statistics
Here are some key statistics from across our region.
Key statistics
Here are some key statistics from across our region.
99%
The percentage of our bathing waters that meet EA standards.
95%
The percentage of wastewater that is fully treated.
566 million
The number of litres of water that we supply to our customers every day.
92%
The percentage of our customers who are metered.
1,248 million
The number of litres of wastewater we take away and treat every day.
25,000
The number of customers who have engaged in the development of our Business Plan.
Healthy rivers and seas
Following your feedback, we're going further to reduce the use of storm overflows. This includes £682 million to reduce storm overflows to 15 per outfall, per year and £600 million to upgrade 38 wastewater treatment sites. Our ultimate goal is to reduce pollution incidents by 50% and eliminate serious pollution incidents by 2030.
A reliable supply of water for our customers
We're going further to improve the resilience of our network following your feedback. This includes £320 million to upgrade our four largest treatment works, £517 million to reduce leaks and new infrastructure to deliver more than 189 million litres of water a day. We'll also be reducing abstraction by 50 million litres a day.
Trusted and easy customer service
Following your feedback, we're introducing more ways to improve our customer service. This includes a new customer billing system, increasing our hardship fund to £1.25 million (currently £250,000), expanding our Priority Services Register and supporting over 180,000 customers on social tariffs.
Healthy rivers and seas
Following your feedback, we're going further to reduce the use of storm overflows. This includes £682 million to reduce storm overflows to 15 per outfall, per year and £600 million to upgrade 38 wastewater treatment sites. Our ultimate goal is to reduce pollution incidents by 50% and eliminate serious pollution incidents by 2030.
A reliable supply of water for our customers
We're going further to improve the resilience of our network following your feedback. This includes £320 million to upgrade our four largest treatment works, £517 million to reduce leaks and new infrastructure to deliver more than 189 million litres of water a day. We'll also be reducing abstraction by 50 million litres a day.
Trusted and easy customer service
Following your feedback, we're introducing more ways to improve our customer service. This includes a new customer billing system, increasing our hardship fund to £1.25 million (currently £250,000), expanding our Priority Services Register and supporting over 180,000 customers on social tariffs.
Southern Water - Your Water, Your Say Friday 9 June, 2023
"We’re making huge investments and changes to the way we tackle leakage, installing over 7,500 acoustic detectors to proactively detect leaks, fixing more than 22,000 leaks a year with our 300-strong expert team, working with local authorities to fix leaks on roads more quickly and using satellite technology to spot leaks using ground penetrating radar."
Your input and approval are highly important to us and help us shape our plans according to your needs. So, we'd like to say a huge thank you to everyone who attended our sessions and to all who dedicated their time to reviewing and feeding back on our plan.
We were pleased to welcome a wide range of customers, community groups and stakeholders from across the region which helped inform the plan submitted to Ofwat.
93% of you said that you would like more events such as these. That's why in response we've launched our Your Water Matters events – held in different locations across our region every few months. We look forward to seeing you at one of them in the near future.
