Water and wastewater services for Kent, Sussex, Hampshire and the Isle of Wight
About us

Our complaints procedure

As a customer of ours, you deserve the highest standard from us. Most of the time we achieve this but sometimes we get it wrong.

If we do, we've set up a dedicated team who will resolve your complaint. Please call us on:

0330 303 0223

(Calls charged at local rate)

Lines are open 9am–5pm Monday to Friday. A personal case manager will take responsibility for resolving your complaint.

If you would prefer to write to us, please address your letter to the Customer Relations Manager at the following address:

Southern Water
PO Box 41
West Sussex
BN13 3NZ

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