Water and wastewater services for Kent, Sussex, Hampshire and the Isle of Wight
About us

Our complaints procedure

As a customer of ours, you deserve the highest standard from us. Most of the time we achieve this but sometimes we get it wrong.

If we do, we've set up a dedicated team who will resolve your complaint. Please call us on:

0330 303 0223

(Calls charged at local rate)

Lines are open 9am–5pm Monday to Friday. A personal case manager will take responsibility for resolving your complaint.

Alternatively, you can request a callback by completing our online form.

If you would prefer to write to us, please address your letter to the Customer Relations Manager at the following address:

Southern Water
PO Box 41
West Sussex
BN13 3NZ

  Close box