As a customer of ours, you deserve the highest standard from us. Most of the time we achieve this but sometimes we get it wrong.
If we do, we've set up a dedicated team who will resolve your complaint. Please call us on:
(Calls charged at local rate)
Lines are open 9am–5pm Monday to Friday. A personal case manager will take responsibility for resolving your complaint.
If you would prefer to write to us, please address your letter to the Customer Relations Manager at the following address:
PO Box 41