Water and wastewater services for Kent, Sussex, Hampshire and the Isle of Wight
Your bill & account

Quickly and easily pay your bill, change your account details or find out how your charges are calculated

Difficulty paying your bill

We understand that our customers may experience financial problems, particularly in these difficult economic times. If you're having problems in paying your water bill, we have four help schemes.


You may be entitled to a reduction in your bill if you have a water meter and use a large amount of water. To qualify, you must satisfy certain criteria.

Water Direct

If you're claiming Income Support, Jobseeker's Allowance, Employment Support Allowance or Pension Credit, Jobcentre Plus may consider paying us directly out of your benefits.


If you owe us money and haven’t made a payment for a while, NewStart could help you pay off your water bill debt.

Essentials Tariff

Our Essentials Tariff is designed to help customers who are struggling to pay their water services charges. It provides a discount of at least 20 per cent on future bills. 

You may qualify if your water services charges are high compared to the amount of income your household receives, or if you and anyone living with you receive pension credit.

How to apply

Before completing the application form please make sure you have the following information available:

  • Your payment reference number
  • Details of your income and expenditure
  • National Insurance number
  • Your name and address
  • Preferred method of contact.

The application form will take approximately 20–30 minutes to complete.

Select a form:

If you meet the requirements for NewStart, WaterSure, Water Direct or Essentials Tariff please complete our Financial Assistance application form.

If you're having difficulty paying any of your arrears or need assistance in completing the application form, you should seek free help and advice from your local Citizens Advice Bureau Money Advice Service or StepChange Debt Charity.

Quick debt check

If you're struggling to keep on top of your money, StepChange Debt Charity's simple online debt check will give you straightforward advice based on your circumstances and tell you what you need to do next.

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