Sewers and drains

To find out how we are working to prevent homes from flooding during heavy rainfall see our plans and ways we are working to protect our environment see Catchment First.

Report a blocked or flooded sewer

Report a blocked sewer in need of urgent attention – or you have a blocked drains not sure who’s responsible.

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I have a blocked drain

How to identify and deal with your blocked drain and who's responsible.

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Septic tank

Septic tanks and cesspits

For those of you not connected to our sewer system here's some information on septic tanks and cesspits.

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Misconnected pipes

Bad plumbing and pollution

Pollution happens when wastewater from your home drains into sewers that lead to streams and rivers.

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Drain pipe

Surface water drainage rebate form

Apply for a rebate – backdated to 2015 – if you think surface water from your property doesn’t flow into a public sewer.

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The wastewater process

We recycle wastewater from almost two million homes before returning it to rivers and the sea. Follow the stages below to see how this happens. 

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