When to use this form
You would have received a notification asking you to renew your entitlement to our Essentials tariff. You can let us know if you are still eligible to receive a discount by using the form below.
To complete this form you will need
- Your name and address
- Your customer number (The 8 to 10 digit number found in the top right corner of your bill)
- Your household income (If your circumstances have changed only)
Alternatively, you can phone us for free on 0330 303 0277 from 8am-7pm, Monday to Friday, or 8.30am-2pm on Saturdays.
If you wish to see this form in a different language or change the accessibility options please turn on the Accessibility tools found in the top navigation bar.