Apply for an exemption
If you would like to apply for an exemption, please fill out this form with your details.
Need help with your water, wastewater, account or bill? You've come to the right place.
We provide various building and development services to help you complete your project and get you connected to the network.
Help and resources
We provide a range of commercial services across our region. You can learn more and enquire about them here.
Useful Commercial links
Here you can access all the information you need about our retailer commitment, our policies and more.
Here you'll find all the latest information on what's happening in our region including our current Pathfinder projects.
Useful Region Links
Need help with your water, wastewater, account or bill? You've come to the right place.
We provide various building and development services to help you complete your project and get you connected to the network.
Help and resources
We provide a range of commercial services across our region. You can learn more and enquire about them here.
Useful Commercial links
Here you can access all the information you need about our retailer commitment, our policies and more.
Here you'll find all the latest information on what's happening in our region including our current Pathfinder projects.
Useful Region Links
Here you can learn more about us and our ambitions and the people, organisations and policies that underpin our business.
Find out what's happening in your area,
reported incidents and planned works.
If you are a blue badge holder, on our Priority Services Register, or our WaterSure tariff for medical reasons, you will automatically be exempt.
Enter your postcode to find out if restrictions apply to your area.
Sorry we can't find your postcode, please view our FAQ for help.
We understand that hosepipe bans can be challenging, especially if you have additional needs, such as a disability, illness, or other requirements.
If you are a blue badge holder, on our Priority Services Register, or our WaterSure tariff for medical reasons, then the restrictions will not apply, and you will automatically be exempt.
For a full list of exemptions please view our frequently asked questions.
If you think you might be exempt from restrictions, for a reason not listed above, please fill out the form below and we’ll get back to you as soon as possible.
To protect our rivers and local environment, we may introduce a hosepipe ban or TUB (Temporary Use Ban) in areas where water levels are low.
Advice on restrictionsIf you would like to apply for an exemption, please fill out this form with your details.
It's been the driest spring in over 100 years. The hot weather and lack of rain is putting serious pressure on water sources across the region and our ability to treat and supply your water, which is why we're asking customers to use water wisely.
Find out what simple changes you can make in your garden to save water and make a big difference.
Learn more about what steps we're taking to minimise leaks in our network.
Did you find the information you are looking for?