I have no running water – what should I do?

If you have no running water, it’s usually down to a pipe leak or burst water main rather than scheduled work we’re carrying out. If you do find you have no water in your home, we’ll work hard to fix the problem as fast as we can.

What to do if your water stopped working

We'll let you know if we need to shut off your water supply while we carry out planned works. If you suddenly find your water has stopped working and we haven't been in contact, then there may be an issue. Follow these steps if you have an unplanned water outage.

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Check for water

First, try all your taps and flush the loos to find out whether you've lost water supply throughout your home.

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Check live incidents and planned work

If it’s affecting all your taps and toilets, enter your postcode to see if there are any incidents or works going on nearby that might be the cause. If you find an incident near you, you can sign up for updates.

Works or issues in my area

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Check your stop taps

Your stop taps control the amount of water that enters your property. You'll want to make sure that they're fully open.

How to find your stop tap

A residential street on a snowy winter's day

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Check on your neighbours

If possible, check with a neighbour to see if they’re having the same problem of water not working in their house too.

An older person holds a mobile phone up to their ear

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Contact us

If our works have finished but you still have no water, please contact us.

Get in touch

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If your water smells, tastes or looks unusual

When your water comes back on, it may look, taste, or smell a little unusual at first. Running your tap for a few minutes should clear it. Try collecting the water in your washing-up bowl or watering can so you can keep it to use around your garden.

What to expect when your water returns

When will my water return?

Unfortunately, there isn't a sure way of saying how long it will be before your water returns after it has stopped. This can depend on the complexity of the problem and how long it takes us to fix it.

We’ll be doing our very best to get water back into your home. In the meantime, try to use what water you have sparingly.

If you or a neighbour are in any way vulnerable and need us to deliver bottled water, please call us on 0330 303 0368 (you’ll only be charged for a local call).

Vulnerable Customers

If you or a neighbour are in any way vulnerable and need us to deliver bottled water, please call us (you’ll only be charged for a local call).

0330 303 0368

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