Report a breach
If you would like to report a breach of restrictions, please fill out this form.
What if I see people ignoring the rules?
We know most people are doing their bit to save water at this time and we want to thank you for playing your part. If you’re concerned about water being used in a way that doesn’t follow the rules, please let us know using the confidential form below. This may include:
- using a hosepipe to water a garden
- filling a paddling pool or swimming pool
- washing a car or windows with a hosepipe
We always aim to educate first, but in serious or repeated cases, we may need to take action if restrictions are being ignored. By working together, we can make sure there’s enough water for everyone – now and in the future.
Customers on our Priority Services Register with medical or mobility needs, including Blue Badge holders and those on our WaterSure tariff, are exempt. Anything you can do to reduce or avoid hosepipe use would be greatly appreciated.
For a full list of exemptions please view our hosepipe exemptions page.