Changes to your payment plan
Once you’re on a payment plan, there’s a chance we might need to readjust the amount you’re paying. This could be for one of the following reasons:
- How much you’ve used over the year and what we think you’ll use over the coming year.
- If you owe us any money, or are in credit with us.
- You’ve been clearing a debt over the past year and haven’t used any more water than was expected. This means you'll now pay less.
If you’re on a payment plan and your circumstances change – like someone is moving out of your home – get in touch as it may mean you now pay less.