Spreading the cost of your bill

What if I already owe money?

We know that being in debt can be stressful, but we’re here to help and support our customers. If you've missed payments on your water bill and owe us money, you can call our dedicated Collections team on 0800 027 0363 to discuss a payment plan to suit your needs. 

If you've been contacted by a debt collection agency the best thing to do is to get in touch with them as quickly as possible and they’ll help you get back on track. 

If you think your account has incorrectly been sent to a debt collection agency, please get in touch. You can call our Collections team for free on 0800 027 0363 (Monday to Friday, 8am to 6pm).

Want to pay your bill differently?

We offer different ways to pay your bill, including online, over the phone or in person. Take a look at the options here and we'll help you set up the one that works best for you.

How would you like to pay?

If you're struggling to pay your bill, we want to help you in any way we can. You may be eligible for certain discounts or one of our payment schemes. Visit our dedicated 'What if I can't pay my bill?' page to find out more information about what support is available.

What if I can't pay my bill?

Changes to your payment plan

Once you’re on the payment plan, there’s a chance we might need to readjust the amount you’re paying. This could be for one of the following reasons:

• How much you’ve used over the year and what we think you’ll use over the coming year.
• If you owe us any money, or are in credit with us.
• You’ve been clearing a debt over the past year, haven’t used any more water than was expected, and so will need to pay less in future.

If you’re on a payment scheme and your circumstances change – such as if someone is moving out of your home – get in touch as it could mean you pay less.