Spreading the cost of your bill

Changes to your payment plan

Once you’re on a payment plan, there’s a chance we might need to readjust the amount you’re paying. This could be for one of the following reasons:

• How much you’ve used over the year and what we think you’ll use over the coming year.
• If you owe us any money, or are in credit with us.
• You’ve been clearing a debt over the past year and haven’t used any more water than was expected. This means you'll now pay less.

If you’re on a payment plan and your circumstances change – like someone is moving out of your home – get in touch as it may mean you now pay less.

What if I already owe money?

We know that being in debt can be stressful, but we’re here to help and support our customers. If you've missed payments on your water bill and owe us money, you can call our dedicated Collections team on 0800 027 0363 to discuss a payment plan to suit your needs. 

If you've been contacted by a debt collection agency the best thing to do is to get in touch with them as quickly as possible and they’ll help you get back on track. 

If you think your account has incorrectly been sent to a debt collection agency, please get in touch. You can call our Collections team for free on 0800 027 0363 (Monday to Friday, 8am to 6pm).