Folkestone households invited to customer roadshow event

Teams from across our business will be on hand to speak with Kent customers when the next Your Water Matters Event rolls into Folkestone on Wednesday 6 May.

Doors at The Salvation Army, Canterbury Road, Folkestone will open at 2pm and close at 6pm, with visitors able to find out about all areas of activity and have their questions answered.

Experts available on the day will range from members of our Clean Rivers and Seas Task Force who are working to cut storm overflows and protect our environment, to our customer teams who can talk about wastewater bills and support on offer for those who may be struggling to pay.

Alexis Knight, Chief Customer Officer will be there too.

She said: “We’re looking forward to meeting our customers face-to-face and updating them on our activities in the area. I’ll be happy to answer as many questions as I can and will be ready to listen to any concerns or suggestions raised.

“Our planned investment in the Folkestone and Hythe district between 2025-30 for improving our wastewater sites and sewer network is estimated to be more than £40million.

“We are stepping up our efforts in this area – and beyond – to improve our performance, and it is critical that we work with our communities and stakeholders like Folkestone & Hythe District Council and Kent County Council to deliver the change we all want to see.”

Customers at the event can hear about:

·       Where we're spending money to improve the resilience and performance of our wastewater networks

·       Financial support available if you're struggling with your wastewater bills.

·       Nature-based solutions being rolled out to reduce the number of storm overflows

·       Work to prevent blockages, pollutions and flooding incidents

·       Investigations into illegally connected private pipes and how we are tackling them

·       Our extensive community and schools’ education programme.