Southern Water Appoints Horizon Water Infrastructure for Water Meter Upgrade Rollout

Southern Water is pleased to announce the appointment of Horizon Water Infrastructure to deliver an industry leading water meter upgrade programme of one million meter replacements over the next 5 years.

This strategic initiative represents a major step forward in modernising metering infrastructure, enhancing customer insight and engagement, improving water efficiency, optimising network performance, and supporting environmental sustainability.

The water meter upgrade rollout is a cornerstone of Southern Water's efforts to accelerate digital transformation within the water sector. By implementing advanced metering technologies, the programme aims to deliver tangible benefits to customers, the environment, and the overall performance of the water network.

The Southern Water Meter Upgrade Programme is designed to achieve the following objectives:

·       Deliver 1 million meter replacements over the next 5 years

·       Improve customer insight and engagement through enhanced metering technologies

·       Enhance water efficiency across the clean water network service area

·       Optimise network performance for greater reliability and efficiency

·       Support environmental sustainability through data-driven solutions

This contract award underpins Southern Water's commitment to adopting future-ready solutions that address the evolving needs of customers, stakeholders, and the environment. The rollout of upgraded metering infrastructure will not only modernise operations but also contribute to the long-term sustainability of water resources in the region.

Southern Water’s Chief Customer Officer, Antonia Barton, said “Our industry leading programme will empower customers to track and learn about their water consumption, enable more accurate billing and help detect leaks. We’re pleased to be working with Horizon Water Infrastructure to deliver benefits that will translate into potential cost savings to our customers, reduced environmental impact, and help manage our water sources sustainably across the South East.”

Horizon Water Infrastructure (HWI) is a leading end-to-end metering solution provider, offering innovative funded solutions. As prime contractor, HWI has created the Horizon Water Infrastructure Southern Water Alliance (HWI SWS Alliance) of like-minded companies to deliver a best-in-class metering programme for Southern Water.

The HWI SWS Alliance led by HWI is a collaborative partnership consisting of SUEZ and M Group Water. Collectively, the businesses’ first-class delivery, technology, and innovation experts have a proven track record in large-scale infrastructure and water metering programmes. This HWI SWS Alliance leverages cutting-edge expertise and a commitment to innovation to ensure the successful execution of this ambitious programme. The collaborative model ensures delivery excellence, innovation and flexibility at scale, replicating proven successes from the other sectors. 

Daniel Reilly, Managing Director of Horizon Water Infrastructure, said “We’re extremely proud to partner with Southern Water on this groundbreaking meter upgrade programme setting a new industry benchmark for efficiency, excellence, and impact. As the first provider of an alternative meter service appointed as a prime contractor, HWI, in collaboration with our Alliance Partners, will deliver a future-ready model that redefines what’s possible in the water sector.”