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Following the driest Spring for a hundred years and a lack of any significant rain, river levels are critically low. To protect local rivers and to keep taps flowing we’d like to encourage everyone to use water wisely. There is lots of information and water saving tips on our website.
We’re working round the clock to reduce leakage, improve our infrastructure, and protect local rivers. In the past year, we’ve cut leakage by 20% and thanks to new technology, we’re fixing leaks faster than ever.
Hosepipe restrictions will be in place across Hampshire and on the Isle of Wight from 9am on Monday 21 July. There is no need to call us to find out more. You can find all the information you need here.
We recognise that customers with medical needs may still need to use a hosepipe. Customers on our Priority Services Register with medical or mobility needs, including Blue Badge holders and those on our WaterSure tariff, are exempt. Anything you can do to reduce or avoid hosepipe use would be greatly appreciated.
The Environment Agency has declared the Solent and South Downs in ‘prolonged dry weather’. We need to work together to protect precious chalk streams and keep taps flowing.
Boost our work to find and fix leaks
Promote ways to save water and advertise water-saving products
Use media campaigns to raise awareness that a drought is coming
Work with partner organisations to plan ahead to ensure a co-ordinated approach to interventions
Apply ‘drought mode’ to our water sources. For example, taking more water from rivers and reservoirs in the winter to allow underground sources to recover for the summer.
Following the driest Spring for a hundred years and a lack of any significant rain, river levels are critically low. This is putting pressure on our ability to treat and supply your water. To protect local rivers and to keep taps flowing we need to introduce restrictions. Please do not use a hosepipe for activities including watering your garden, filling or topping up paddling pools, swimming pools, and hot tubs or washing cars, patios, or windows.
There’s no need to call us. We have a list of FAQs that’s regularly updated with useful information.
We recognise that customers with medical needs may still need to use a hosepipe. Customers on our Priority Services Register with medical or mobility needs, including Blue Badge holders and those on our WaterSure tariff, are exempt. Anything you can do to reduce or avoid using a hosepipe would be greatly appreciated. We have listed all known exemptions on our hosepipe ban information page.
If you're on our Priority Services Register you can find out whether the hosepipe ban applies to you, along with helpful information and ways to get support.
Bring forward schemes to get extra water
Put our regional drought strategy in place
Apply for drought permits to abstract more water, where it's available
Increase supplies of water we get from neighbouring water companies
Reduce the amount of water we share with neighbouring water companies
Continue all previous supply activities
Recommission mothballed sources
The third stage of the drought is severe drought with a return period of 1-in-20 years to 1-in-500 years. This is the final stage of a drought and covers those rare but severe events that we have seen in the past and could experience in the future.
Source as much water from neighbouring water companies as we can. Move water between our other water resource zones as we can
We will look at using more drought resilient water sources during this stage.
Start implementing new or extended drought permits to take more water from existing sources
Use of drought orders in order to increase abstraction and/or restricting the use of water.
You can find more information below on what's restricted during the implementation of TUBs and what exemptions there are.
During this phase, you won't be able to water the following plants on commercial premises using a hosepipe:
The only exceptions are if you are watering plants that are:
You won't be able to fill or maintain a non-domestic swimming or paddling pool.
The exceptions to this are if you're:
You won't be able to fill or maintain a pond during this phase.
The only exceptions to this are if you're:
You won't be able to operate a mechanical vehicle washer, whether automatic or not.
You won't be able to clean any vehicle, boat, aircraft or railway rolling stock using a hosepipe, other than for health and safety reasons.
You won't be able to clean any of the following using a hosepipe:
The only exception to this is if you're cleaning any exterior part of a non-domestic building or a non-domestic wall for health or safety reasons.
You won't be able to clean a window of a non-domestic building using a hosepipe, other than for health or safety reasons.
You won't be able to clean an industrial plant using a hosepipe, other than for health or safety reasons.
You won't be able to suppress dust using a hosepipe, other than for health or safety reasons.
You won't be able to operate a cistern in any building that is unoccupied and closed.
During this phase, we'll lift restrictions and you'll be able to use water as normal.
We'll continue our ordinary water efficiency and leak-reduction activities
For a period, we’ll also carry out activities to raise awareness about water sources.
During this period we will keep you updated about any changes in circumstances and the lifting of restrictions
We’re investing in the Isle of Wight to improve bathing water quality, prevent flooding and secure future water supplies by developing new water sources, reducing reliance on the mainland.
Upgrading Calbourne Water Supply Works to protect your water supply and reduce interruptions.
We’re replacing over 13km of water mains across the island to future-proof our network and reduce the risk of outages and supply loss.
Reducing spills and boosting green energy through major upgrades at Sandown and Wroxall.
£8.8m will help us to remove more nitrogen from the site’s outflow into rivers. This is part of our commitment to improving water quality in over 1000km of rivers.
We’ll be contributing £2.42m to the River Eastern Yar catchment scheme to help protect local rivers and improve water quality.
We’re enhancing the power resilience at our Carisbrooke Water Supply Works to reduce the risk of outages. We’re also replacing over 12,000m of mains on the island.
We’re investing in the Isle of Wight to improve bathing water quality, prevent flooding and secure future water supplies by developing new water sources, reducing reliance on the mainland.
Upgrading Calbourne Water Supply Works to protect your water supply and reduce interruptions.
We’re replacing over 13km of water mains across the island to future-proof our network and reduce the risk of outages and supply loss.
Reducing spills and boosting green energy through major upgrades at Sandown and Wroxall.
£8.8m will help us to remove more nitrogen from the site’s outflow into rivers. This is part of our commitment to improving water quality in over 1000km of rivers.
We’ll be contributing £2.42m to the River Eastern Yar catchment scheme to help protect local rivers and improve water quality.
We’re enhancing the power resilience at our Carisbrooke Water Supply Works to reduce the risk of outages. We’re also replacing over 12,000m of mains on the island.
We support everyday life across the Isle of Wight – from sourcing and treating water to delivering it to your tap, and safely managing wastewater through a network of treatment works, reservoirs, and pumping stations.
Water supply works
Water service reservoirs
Wastewater treatment works
Wastewater pumping stations
We support everyday life across the Isle of Wight – from sourcing and treating water to delivering it to your tap, and safely managing wastewater through a network of treatment works, reservoirs, and pumping stations.
Water supply works
Water service reservoirs
Wastewater treatment works
Wastewater pumping stations
Enter your postcode to check if your water is hard or soft and other information about your supply. Download a full water quality report.
Rivers and Seas Watch is our online service which provides near real-time information about storm overflow releases across our region.
