Our future plans – have your say

Our vision is to create a resilient water future for our customers in the South East.

We listen to what our customers and stakeholders want and expect from us and we study emerging trends. We use this information to define our plans and identify our Long-Term Priorities.

Over the coming months, we’ll be asking you to #HaveYourSay on the plans that we have developed to 2050. Your feedback will help us to shape both our short-term delivery plans for the next five to 10 years, and our broader Long-Term Priorities, briefly outlined below.

Read all about our Long-Term Priorities and have your say today.

Understanding and supporting our customers and communities

You told us that you want:

  • Great customer service 
  • Services at an affordable price for all
  • Support for our region's communities
  • Spaces that enable the use of water for wellbeing and recreational purposes
  • Support for customers and communities to develop their understanding of the value of water in the environment.

You want us to go further and deliver great service – whatever the issue and whenever it happens. As most of you can’t choose your water and wastewater supplier, this is even more important. From billing queries, to responding to burst mains and blocked drains and sewers, our service should be easy, quick, seamless and sympathetic.

You can read more about operational performance in our Annual Report. We’ll be launching our consultation on our short-term delivery plans for the next five years (2025–30) later in 2022 so watch this space.

In the meantime, have your say on our long-term priorities.

Protecting and improving our environment

You told us that you want us to:

  • Provide efficient wastewater services while making sure we (and our suppliers) have a positive environmental impact
  • Do our part to keep rivers, lakes, reservoirs and coasts healthy and clean
  • Rejuvenate and enhance nature in our region whenever we can
  • Reduce our emissions and adapt to climate change
  • Work with nature to minimise the impact of climate change on the services we provide to customers.

We recognise the important role we play in protecting the environment. We also know how important it is to go further and look to improve and enhance it where we can. We must be responsible when we take water from our rivers and streams and keep them free from pollution. We also need to protect our beaches and bathing waters from sewage overflows during heavy rain.

Key themes we’ll need to have addressed by 2050:

  • Climate change and population growth
  • Reduced risk of sewer flooding
  • Recycling Biosolids
  • Improving the quality of water we return to the environment
  • Working with partners to enhance the quality of the environment
  • Access to sustainable materials, and ways of working
  • Reduced air pollution on all of our urban sites
  • Compliance with emission standards
  • Extraction of nutrients, energy and water from wastewater
  • Improved water quality status for designated coastal bathing waters, river bathing areas and shellfish waters
  • Improved regional management plans.
  • No pollution events
  • Wastewater systems that support healthy rivers
  • No impact on river ecology from storm overflows
  • Biodiversity managed habitats
  • Protection and enhancement of chalk streams
  • Net zero operational emissions from our sites
  • Maximised renewable energy production
  • Fully electric fleet of vehicles or non-fossil fuel alternatives
  • Using carbon-capture technology where necessary
  • Using offsets as the last option in delivering new projects.

Read more about our detailed plans or have your say via some of the links below:

Drainage and Wastewater Management Plans (DWMP)

Water Resources Management Plan (WRMP) (2024)

Water Resources South East

Net Zero Plan

Ensuring a supply of high-quality water

We need to deliver a reliable supply of high-quality water by:

  • Making sure there’s enough water for everyone in our region now and in the future
  • Providing clean, safe high-quality drinking water.

You expect to turn on the tap and get a high-quality, reliable supply of drinking water, all day, every day – whatever the weather, whatever the challenge. The look, taste and smell of the water is also important.

Key themes we’ll need to have addressed by 2050:

  • Further resilience to drought
  • Access to additional water supplies to meet the demands of climate change and population growth
  • Reduced leakage by 50%
  • Reduced supply interruptions
  • Reduction in water usage – both at work and at home
  • Access to clean, safe and reliable water supplies at all times
  • Water quality (addressing micro-contaminants such as micro-plastics)
  • Lead-free mains and supply pipes
  • Water sources are kept clean and are not affected by nutrients and contaminants. 

Read more about our detailed plans or have your say via some of the links below:

Water for Life – Hampshire

Water Resources Management Plan (WRMP) (2024)

Drought Plan

Water Resources South East

Enabling and empowering our people

To deliver on our priorities, we know that we need to:

  • Put people at the heart of what we do, providing a collaborative, safe and inclusive workplace that supports people to build rewarding careers
  • Have a proud workforce that are passionate about succeeding together
  • Have the systems and data to deliver our plans effectively
  • Use innovation to deliver value best value to our customers and our region
  • Base decisions on a nature-first approach that recognises all the value added to our business, whether that be natural, financial, human, manufactured, intellectual or social
  • Provide resilient water and wastewater services
  • Have the financial resources to deliver our plans 
  • Balance fair returns to our investors with the benefits to customers and stakeholders.

You’re clear that you want us to make sure our business is future proof. This means investing in our people and in our corporate systems, as well as our water and wastewater networks. It’s about keeping everything in good working order, from the health and wellbeing of our teams and the control systems we use to monitor our operations to the physical kit on site.

We need to make sure that our business is resilient enough to cope with an increasing population, the demands of climate change and fluctuating prices and availability of goods and resources. We need to do all this with our local, national and international partners to deliver smarter, innovative solutions to future challenges.

You can read more about operational performance in our Annual Report. We’ll be launching our consultation on our delivery plans for the next five years (2025–30) later in 2022 so watch this space.

In the meantime, have your say on our long-term priorities.

 

It’s time to have your say…

Drainage and Wastewater Management Plans (DWMP)

We’re planning for a very different future in terms of how we manage our drainage and sewer systems. We’ve currently developed 11 Drainage and Wastewater Management Plans – spanning 25 years or more – that will provide an opportunity to improve water quality and drainage systems and will reduce flooding and pollution for the benefit of our customers, communities, businesses, the environment and wildlife.

Read more about our DWMPs

Water for Life – Hampshire

Hampshire relies heavily on water from local rivers to maintain supplies. As populations grow and our climate becomes more unpredictable, we need to be careful how much we take from the environment to protect the health of these rivers and the ecosystems they support. To continue to supply water to customers and businesses in Hampshire we are developing new water resources in the region, such as a new reservoir, new pipelines to move water around and water recycling.

Read more about Water for Life Hampshire

Water Resources Management Plan (WRMP)

Without water, life is impossible. Our Water Resources Management Plan is vital to make sure there will always be enough available. To do this, we look ahead for 25 to 50 years to see how much water you need and how we can provide it.

Our WRMP is updated every five years so it always reflect new information, advances in technology and any change in your views. You can read a summary of our draft WRMP for 2070, and we want to hear your views on our ideas before we update it and publish a final version later this year.

Read more about our WRMP

Our Long-Term Priorities

We’ve been very clear about our vision to create a resilient water future for our customers in the South East. In our Long-Term Priorities document we explain what this means and what we’re planning to achieve by 2050.

It’s vital that this strategic direction is clear so that we can continue to deliver essential services for customers in the most sustainable way. Over the next few months, we’ll be asking you to #HaveYourSay on a range of plans that we have developed, as well as gathering your views on our long-term strategy.

Read more about our Long-Term Priorities
 
 
 
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