Improvements in your area

£348m investment

We're investing £348 million to redesign and improve our customer services, trialling new tariffs to encourage water saving, while increasing our social tariffs and Priority Services offering.

50% Less pollution

We will reduce overall pollution incidents by 50% and eliminate serious pollution incidents by 2023 by installing new mains and increasing power resilience at our pumping stations, and continuing to install monitors across our network.

86K New homes

The South East has one of the country’s highest levels of housing growth. We’re accommodating over 86,000 new homes by building a new treatment works at Whitfield near Dover.

1m Smart meters

By installing more than one million smart meters across our region we will increase awareness of water use and accuracy of billing, helping customers save more water.

105 Apprentices

We will provide 105 apprenticeships across 21 different areas and from 15 providers, including commercial specialists in procurement and data analysis.

2 New bioresource centres

By building two new advanced bioresources treatment centres, we will increase the amount of power we can generate ourselves and become more sustainable.

£1.93 a day

In 2025–26, our household customers will pay an average of £1.92 a day for us to provide wholesome drinking water and take their wastewater away. This has risen by 46.7% so we can deliver our ambitious improvement plans.

£320m Investment

We're spending £320 million on upgrading our four largest water treatment sites, to improve the resilience of our water supply to 62% of our customers, and reducing the likelihood of a hosepipe ban.

189m Litres a day

Through new sources of water, and by increasing the capacity of our supply network, we will provide customers with an extra 189 million litres of water per day, plus a further 82 million litres per day by 2035.

1,000km River improvements

We will improve water quality in 1,000km of rivers by upgrading our wastewater treatment works to meet tighter regulatory standards, remove more potentially harmful nutrients from wastewater and work with partners to prevent pollution at source.

63.6% More jobs

To keep our essential services running, we directly employ over 2,600 people. Over the next five years, we're providing an extra 4,253 jobs across our region to help deliver our ambitious plans.