“Making a difference to vulnerable customers is really rewarding.”
Terry. Head of Change & Programmes


Our customers are at the heart of everything we do. That’s why our Customer & Community team is such an important part of our business. We listen. We support. We educate. And we’re constantly thinking differently to find new ways to connect with people and provide them with the best possible experience, whether that’s helping our vulnerable customers, providing a seamless digital journey or educating school children on how we’re preserving their local environment.

Team branding

We need people who are passionate about doing the right thing, who want a career with a purpose, who are willing to tackle tough challenges head on and make things better for customers, colleagues and the environment. Being part of our Customer and Community team means playing a vital role in making sure people have everything they need, from clean, fresh water in their homes to the ability to swim safely in the sea. If you’re a natural helper, a great listener and a real team player, dive right in to Southern Water and take your career further than you ever imagined.


We’ve lots of career opportunities available

Providing water for life to 4.6 million customers across Southern England means we need dedicated people from all walks of life to join us. Our Customer & Community team is the bridge between our business and our customers, and we’re always looking for enthusiastic, customer-centric people to be part of our growing organisation.

We also offer some of the best pay and benefits outside of London. So, dive right in to one of the following roles and enjoy a meaningful career where you’ll receive all the support and opportunity you need to achieve your best.

  • Customer Experience Associates
  • Billing and Collection
  • Analysts Community Impact Officers
  • Education Impact Officers
  • Service Partner Specialists
  • Policy Leads
  • Operational Leads
  • DXP Delivery Leads
  • Continuous Improvement Leads
  • Lead UX Designers

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Who we are

We’re more than a utility company. Our work, ideas, passion and purpose, sustain and transform communities, society, the environment and Water for Life.

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Why work with us

Diverse career opportunities. Plenty of support to develop and grow. Amazing benefits. Plus, the chance to make a positive impact on the world.

Find out more